Job Description
- North York, ON (Hybrid)
- 70 to $80 per hour
- Full-time, 24 month contract
Raise has partnered with Enbridge / Dominion Energy to support them in their hiring a team to support the integration of their Customer Care processes due to the recent utilities acquisitions that have been made within the United States (Ohio and Utah).
As the Business Data Specialist you will serve as a representative for Customer Care Operations (CC Ops) by collaborating with the Enterprise (TIS) team. Your primary responsibilities will include identifying and documenting data sets, analyzing gaps, and determining strategies for data cleansing. This role supports the Customer integration track for the three U.S. utilities under the USUI program.
Specific Accountabilities :
Analysing, and documenting data specifications for all systemsDiscerning data accuracies in large sets of data of diverse formatsUnderstanding software development and web technologies and having proficiency in SQL and other data programming languages.Independently writing scripts to perform data quality checks, clean and merge data, produce tables of descriptive statistics, generate visualizations, and conduct analyses to ensure accuracy of dataEstablish strong relationships and maintain effective communication with Enbridge stakeholders and Customer Care teamsDevelop and send communication to stakeholders informing them of progress and completeness of data migrationAct as a liaison between business stakeholders and IT, stepping in where needed to clarify, communicate, and provide supportTake ownership of assigned duties and successfully execute on all tasks while managing multiple demands simultaneouslyApply problem solving, analytical and critical thinking skills in order to facilitate end to end requirements gatheringScope of Work :
Accountable for the accuracy of the data migrationAlign with IT and business to ensure successful integration with minimal impact to customOperates in a complex environment with multiple stakeholders spanning across Customer Care Ops, TIS and the Enterprise.Manage data requirements for multiple systemsThis role will play a critical role in ensuring Customer Care Ops meets the utility integration goals while ensuring the continued delivery of safe, reliable, and cost-effective energy to our customers.Knowledge, Skills, and Abilities :
University graduate or combination of formal education and 3-5 years of work experience analyzing large data setsKnowledge of technology implementation requirements and methodologiesCBAP Certification or other formally recognized education in the field of business analysis preferredUnderstanding of Customer Care Operations and the needs of the business preferredProven analytical and problem-solving skillsDemonstrated ability to make sound decisions and deliver resultsExcellent interpersonal skills including building consensus, negotiation, and facilitationDemonstrated ability to manage / analyse large volumes of data to provide insight. Must be numerically oriented with ability to critically think through issues using data.Proficient in Microsoft Office Suite proficiency, i.e. EXCEL, WORD, Access, PowerPoint, Power BISkilled in Data Analytics suite (Business Objects, Crystal Reports, Oracle, Microsoft)Ability to read / write in both SQL, Python, TableauStrong interpersonal and communication skills (both written and oral)Working Conditions
Position works in typical office environment.Requires minimal travel to other Enbridge offices across Canada and the USA.