Customer Service Representative and Sales - FUTURE OPPORTUNITIES

Do you have experience in Inside / Outside Sales or Customer Service? Are you willing to work in Downtown Vancouver and want to hear more about new employment opportunities?

If the answer is YES! we want to hear from you!

Please apply directly to this posting with a copy of your most recent resume to JOIN OUR TALENT POOL to hear more about administrative opportunities in Downtown Vancouver.

Advantages

• Hear about new employment opportunities (contract, temporary and permanent)
• Chat with recruiters who can connect you top employers
• Gain market insight
• Tips on how to leverage your skills in the current market

Responsibilities

Customer Service Duties include :

• Respond to customer inquiries via phone, email, chat, and in-person interactions in a timely and professional manner.
• Provide accurate information regarding products, services, and company policies.
• Resolve customer issues, complaints, or concerns by identifying solutions or escalating when necessary.
• Process orders, returns, and exchanges, ensuring accuracy and efficiency.
• Maintain a positive and empathetic attitude when interacting with customers.
• Keep detailed records of customer interactions and transactions in the company’s CRM system.
• Collaborate with other departments to ensure customer needs are met and service levels are maintained.
• Stay updated on product knowledge, promotions, and service policies to provide accurate information to customers.
• Continuously seek opportunities to improve processes and enhance the overall customer experience.

Sales Duties may include :

• Identify, qualify, and develop new business opportunities through outbound calls, emails, and other digital channels.
• Respond to inbound inquiries and follow up with potential leads.
• Build and maintain strong relationships with clients to understand their needs and provide tailored solutions.
• Present and demonstrate products or services to prospective customers.
• Prepare quotes, proposals, and sales contracts.
• Meet or exceed monthly, quarterly, and annual sales goals.
• Maintain detailed records of sales activities and customer interactions in the CRM system.
• Collaborate with the marketing and product teams to improve lead generation and product offerings.
• Stay updated on industry trends, competitor activities, and product developments.

Qualifications

• 2 + years of sales or customer service experience
• Excellent communication, written and verbal is a must!
• Proficient in Microsoft Office Suite
• Proven ability to problem solve with attention to detail
• Counter Sales / Inside Sales / Outside Sales experience is welcome

Summary

If you are interested in joining our talent pool to hear more about new opportunities in Downtown Vancouver, please apply online today!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.