Apprentice / General Helper

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About New Age Group

At the New Age Group, we have been an industry leader in managed security solutions for clients across Canada and the United States for over 25 years. We are currently growing and seeking a dynamic, highly motivated, and results-driven individual to join our Installations team as an Apprentice / General Helper. This entry-level position offers a fast-paced and challenging work environment and is ideal for someone looking to gain experience and kick‑start their career in the security industry. The ideal individual must have a positive and CAN‑DO attitude with the desire to learn and put their best foot forward.

General Role Description

The Apprentice / General Helper will be primarily responsible for assisting the Lead Technician completing all general labour type work as assigned. This individual will be mentored by the Lead Technician on how to install, maintain, and troubleshoot security devices for residential and commercial sites. They will learn to understand and follow installation blueprints and plans from the Installation team. We expect all members of our Installation team to represent New Age Group in a professional manner in line with our Installer handbook. Though based in Concord, you will be required to accompany the Lead Technician to job sites throughout the region. The Apprentice / General Helper will be required to stand for prolonged periods of time and must be capable of lifting equipment and materials up to 50 pounds as well as assemble scaffolding.

General Duties / Key Responsibilities

• Assist with general labour type work assigned by the Lead Technician / ISM
• Learn to follow drawings and complete installations of all ELV components
• Learn to run and terminate wires in accordance with manufacturer specifications, New Age & industry standards
• Learn to install and configure security equipment, including alarm, surveillance, and access control in accordance with manufacturer specifications, New Age & industry standards
• Learn to terminate, mount, and position devices at optimal locations as per drawings following manufacturer specifications
• Learn to troubleshoot and resolve technical issues or malfunctions with installed security systems
• Adhere to safety protocols and guidelines and ensure compliance with safety regulations and company Health & Safety policies
• Complete and follow all tasks listed on the work order and / or task list accordingly as per the direction of the Lead Technician
• Learn to complete all structured cabling types of work
• Daily vehicle inspections must be completed and submitted
• Assist in keeping the warehouse area tidy and organized including storage of all equipment / supplies

Documentation Logistics

Work and Education and Experience Requirements

Mandatory Requirements

New Age Group is a well-recognized company in the security industry and to protect the safety of our clients, the successful candidate will be required to provide a clean Criminal Background and Judicial Matters Check for the past 5 years from Canada upon hiring. At this time, we will not be accepting applications from outside of Ontario.

Job Type

Full‑Time, Permanent, and 100% onsite.

Benefits

Schedule

Salary

Starting at $20.00 / hour

As part of the hiring process, New Age will be conducting a very thorough work reference check. Please have references available upon request.

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