Endpoint Specialist Technician

Position Details

The University of Lethbridge Information Technology Services (ITS) department is seeking applications for an Endpoint Specialist Technician. This is a full-time, continuing position located at our Lethbridge campus. Preference will be given to candidates who will work full-time at the Lethbridge campus; however, some hybrid work arrangements for Alberta-based candidates may be arranged.

Responsibilities Include :

• Designing and architecting virtual and physical desktop deployment solutions to meet business needs.
• Campus wide administrative support of various end user and lab systems.
• Monitoring of virtual and physical desktop systems including health, utilization, operation, application deployment and overall desktop performance.
• System deployment, management, and monitoring software for desktops, currently Microsoft Configuration Manager.

The Endpoint Specialist Technician also provides Tier 2 support to the ITS Client Services team in the resolution of complex customer and desktop support requests.

This position maintains a very broad knowledge of many aspects of infrastructure including end user applications, networking concepts and practices and Windows Server operating systems. This position requires a high level of collaboration with other technical teams, particularly with the ITS Systems team in joint initiatives like Microsoft Configuration Manager, Azure, Autopilot, among others. As a result, this position is often responsible for troubleshooting and analyzing complex issues across the University’s systems and services.

This position provides strategic guidance for these technologies through independent initiative and regular collaboration with peers across teams, other institutions, and provincial, national, or other collaborative bodies. Position Qualifications

Starting Salary Range (at 1.0 FTE) $5,291.00 - $5,990.00 monthly Full Salary Range (at 1.0 FTE) $5,291.00 - $6,687.00 monthly (AUPE - Grade 12)