Customer Service Coordinator - Contract

Customer Service Coordinator - Contract

Atlantic Packaging Products Ltd.

“Join us in building Careers and shaping Experiences Beyond the Box”

About Us

Atlantic Packaging is an independent Canadian‑owned company with over 80 years of experience in the corrugated packaging industry. We operate in North America (Ontario, Quebec, and the United States) and are committed to sustainability, customer excellence and community impact.

The Opportunity

We are seeking a Customer Service Coordinator for our Brampton site. The role is a 12‑month maternity coverage. You will report to the Customer Service Manager and will plan and coordinate the delivery of our corrugated products and services, building and maintaining relationships with customers. Key responsibilities include order creation, status review, and closing validation; invoicing liaison; project management; and continuous service improvement.

What You’ll Do

Client Management

• Manage several client portfolios, including order entry, status updates, and order closure tasks.
• Maintain specifications / SKUs, validating and updating revisions, versioning and routing options.
• Communicate verbally and in writing, including proper email etiquette.
• Handle client and intercompany inquiries.
• Expedite orders.
• Manage client portals and middleware programs such as EDI.
• Onboard and maintain clients according to purchase order acceptance and billing terms, including proforma, credit or order holds.

Project Management

Finance Support

Quality Review

Experience

What We Offer

Inclusion and Accessibility

Atlantic Packaging is committed to fostering an inclusive, accessible and respectful environment for all candidates. If you require accommodation during the hiring process, please contact our Talent Acquisition team—we’re here to support you.

Seniority level

Mid‑Senior level

Employment type

Contract

Job function

Other (Packaging and Containers Manufacturing)

Equal Employment Opportunity

Atlantic Packaging is an equal‑opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

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