Customer Service Coordinator - ContractAtlantic Packaging Products Ltd. • Brampton, Peel Region, CA
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Customer Service Coordinator - Contract
Atlantic Packaging Products Ltd. • Brampton, Peel Region, CA
Il y a 15 jours
Type de contrat
- Temps plein
Description de posteCollaborate with Sales on new account activation and onboarding, including credit approval status. Follow up on project development status : design, estimating, graphics approval, color / brand management, fly sheet execution, and spec completion in MIS system. Process RFQs, validate before release to production, and review specifications against quotations. Apply unique requirements such as C of C, FSC, GMP or other food safety order validations. Support price increases and other financial obligations required by contracts or agreements. Work with invoicing clerks to upload invoices and documents for billing and payment in client portals or other systems. Assist with non‑conformance investigation and corrective / preventative actions. Communicate quality expectations to clients as part of onboarding or ongoing account management. 3+ years proven experience in customer service with a strong customer orientation. Strong verbal and written communication skills. Attention to detail and accuracy. Ability to work cross‑functionally and communicate effectively with various teams. Proficiency in Microsoft Office (Outlook, Word, Excel) and general computer skills. Analytical and problem‑solving skills. Self‑starter with the ability to work in a team setting. Comprehensive health, dental and vision coverage (dependents included). Team‑focused culture with sustainability initiatives and social events. A point‑based recognition system of appreciation. Opportunities for advancement and internal movement. Education assistance for continuous skill development. Academic scholarships for employees’ children. Safety equipment and PPE support program.
Customer Service Coordinator - Contract
Atlantic Packaging Products Ltd.
“Join us in building Careers and shaping Experiences Beyond the Box”
About Us
Atlantic Packaging is an independent Canadian‑owned company with over 80 years of experience in the corrugated packaging industry. We operate in North America (Ontario, Quebec, and the United States) and are committed to sustainability, customer excellence and community impact.
The Opportunity
We are seeking a Customer Service Coordinator for our Brampton site. The role is a 12‑month maternity coverage. You will report to the Customer Service Manager and will plan and coordinate the delivery of our corrugated products and services, building and maintaining relationships with customers. Key responsibilities include order creation, status review, and closing validation; invoicing liaison; project management; and continuous service improvement.
What You’ll Do
Client Management
- Manage several client portfolios, including order entry, status updates, and order closure tasks.
- Maintain specifications / SKUs, validating and updating revisions, versioning and routing options.
- Communicate verbally and in writing, including proper email etiquette.
- Handle client and intercompany inquiries.
- Expedite orders.
- Manage client portals and middleware programs such as EDI.
- Onboard and maintain clients according to purchase order acceptance and billing terms, including proforma, credit or order holds.
Project Management
Finance Support
Quality Review
Experience
What We Offer
Inclusion and Accessibility
Atlantic Packaging is committed to fostering an inclusive, accessible and respectful environment for all candidates. If you require accommodation during the hiring process, please contact our Talent Acquisition team—we’re here to support you.
Seniority level
Mid‑Senior level
Employment type
Contract
Job function
Other (Packaging and Containers Manufacturing)
Equal Employment Opportunity
Atlantic Packaging is an equal‑opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.
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Service Coordinator • Brampton, Peel Region, CA
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