IT Operations and Compliance Specialist

Job Title : IT Operations & Compliance Specialist

Ionik, a Tier 1 Issuer on the TSX Venture Exchange, with shares also trading on OTCQX® Best Market, is a multi-platform technology company focused on assembling the most effective and complete suite of advertising, marketing and monetization solutions for brands, advertisers and publishers.

We acquire, optimize and scale market-leading digital technology businesses providing cross-platform, performance-driven advertising and data solutions to attract, engage and monetize high-value consumers.

• Our portfolio includes : PopReach Games, a free-to-play mobile game publisher; NotifyAI, a push notification advertising platform;
• Q1Media, an industry-leading advertising and media service provider; Contobox, a leading edge customer engagement platform;
• Ubiquity, a data driven user acquisition and marketing technology platform; SCS, an integrated agency powering brand performance with data and creativity;
• and OpenMoves, a Google Premier Partner driving creative and growth across pay-per-click advertising and search engine optimization;

Shift44, Providing meaningful content that captures audiences at scale and connects advertisers with consumers on a performance-based marketing model.

Job Summary :

The IT Operations & Compliance Specialist plays a crucial role in supporting our workforce and ensuring the security and compliance of our cloud-based IT environment.

This hands-on position combines technical expertise with a strong understanding of cloud technologies and compliance standards.

The ideal candidate will be responsible for providing remote IT support to our employees, managing user access and security, and ensuring our operations adhere to industry regulations.

This is an opportunity to make a significant impact on the productivity and security of our distributed workforce.

Key Responsibilities :

• Remote IT Support :
• Serve as the primary point of contact for employees experiencing technical issues, providing timely and effective solutions.
• Troubleshoot software, cloud application, and connectivity problems, escalating complex issues to relevant vendors or internal teams.
• Assist with onboarding new employees, setting up accounts, configuring software, and providing training on cloud tools and security best practices.
• Cloud Infrastructure Management :
• Manage user accounts, permissions, and access controls within our cloud-based systems (e.g., Google Workspace, AWS).
• Monitor cloud infrastructure performance and security, proactively identifying and addressing potential issues.
• Collaborate with cloud service providers to optimize resource utilization and manage costs.
• Compliance & Security :
• Ensure IT operations adhere to industry standards (e.g., SOC2, NIST) and regulatory requirements, focusing on cloud-specific compliance controls.
• Assist with collecting evidence and managing controls for ITGC audits.
• Develop and maintain security policies and procedures
• Monitor for security threats and vulnerabilities in cloud environments, implementing appropriate safeguards.
• Educate employees on cybersecurity best practices for remote work and cloud usage.

Qualifications :

• Associate's or bachelor's degree in Computer Science, Information Technology, or a related field.
• 2+ years of experience in IT support, preferably in a remote or cloud-based environment.
• Strong understanding of cloud technologies (e.g., AWS, Azure, Google Cloud Platform) and their security implications.
• Familiarity with ITGC frameworks and compliance standards (e.g., SOC 2) is a plus.
• Experience with remote support tools and troubleshooting techniques.
• Excellent communication, problem-solving, and customer service skills.
• Ability to work independently and proactively in a distributed environment.

Preferred Skills :

• CompTIA A+, Network+, or Security+ certifications.
• Cloud certifications (e.g., AWS Certified Cloud Practitioner, Microsoft Azure Fundamentals).
• Experience with identity and access management (IAM) systems.
• Experience with security information and event management (SIEM) tools.

At Ionik, we embrace and value diversity and inclusion in the workplace. We strive to grow and foster an amazing team that appreciates a variety of backgrounds, perspectives, experiences, and skills.

We strive to foster a sense of belonging for everyone and to create a place for everyone to achieve their highest potential.

We provide equal employment opportunities to all employees and applicants and prohibit discrimination or harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial or local laws.

We truly thank you for your interest, we'd love to hear from you!