Driver

Job Description

The driver is responsible for driving a Commercial Motor Vehicle (CMV) as well as packing, moving and safely transporting household goods, office furniture and other heavy items while providing outstanding customer service to all TWO MEN AND A TRUCK ® customers. The driver should have general knowledge of functional support areas, including the core business, customer service and moving.

Job Responsibilities

• Acts as the physical point of contact for new and existing customers and establishes a rapport and builds confidence in TWO MEN AND A TRUCK services
• Makes recommendations according to customer’s needs on moving services, boxes, supplies and equipment and other value-added services; may recommend alternate services and / or products based on cost, availability or customer specifications
• Obtains customer feedback throughout the move to ensure ongoing customer satisfaction and proactively resolves any complaints
• Calmly and professionally handles displeased customers and provides timely feedback to management regarding customer concerns
• Keeps the customer and management informed of anticipated delays and any additional information needed to increase customer satisfaction and improve profitability
• Continually maintains thorough understanding of all company products, services, pricing and promotions in order to communicate the benefits and value of TWO MEN AND A TRUCK and effectively oppose any customer objections
• Performs Schedule 1 daily truck inspections and maintains a good order daily logbook
• Accurately calculates the charges for services and completes all move-related paperwork and is responsible for ensuring paperwork and revenues collected are properly dropped in safe at the end of the work day
• Safely moves / pa\ stacks / unpacks customer’s belongings by utilizing all of the proper moving equipment and techniques and following the necessary prescribed policies
• Organizes and secures truck at the end of each job and ensures truck and equipment are maintained in a clean, safe and professional manner
• Conducts pre / post trip truck inspections and moving equipment inventory
• Must be in a clean, approved TWO MEN AND A TRUCK uniform at all times without exception
• Maintains a positive image of TWO MEN AND A TRUCK by ensuring proper hygiene
• Ensures compliance with the policies laid out in the employee handbook and / or presented by management
• Participates in regular training and development programs offered through STICK MEN UNIVERSITY® to further system knowledge
• Other duties as assigned by franchisee, general manager, move manager and / or office manager

Job Requirements

This job posting is for a position at the individually owned and operated TWO MEN AND A TRUCK ® franchise located in Hamilton, Ontario. The employer at this location is W&E Costello Enterprises Inc.

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