Emergency DispatcherAvanti Software Inc. • Edson, AB, CA

Emergency Dispatcher

Avanti Software Inc. • Edson, AB, CA

12 hours ago

Job type

Full-time

Job description

Under the direction of the Dispatch Supervisor, the 911 Dispatcher is responsible for 911 Call answer services, Dispatch Services and after-hours communications for Yellowhead County staff, partner municipalities and contracted clients.

Position Responsibilities

Answer all 911 and related phone lines for multiple municipalities in a courteous and professional manner;
Gather relevant information to determine the type and severity of the call;
Reroute calls to the correct agencies;

Fire Dispatch

Dispatch appropriate firefighting resources based on call information;

Prioritize multiple calls to allocate available resources;

Monitor responder safety by radio;

Dispatch additional resources as requested by incident commanders;

Maintain logs and incident reports using provide methods;

Maintain Computer Aided Dispatch (CAD) and Records Management System (RMS) data entry;

Complete paperwork and documentation related to call center operations;

Ensure the call center is kept in a clean and orderly manner;

Perform administrative tasks as directed;

Peace Officer Dispatch

Signing in / out of Peace Officers for contracted clients;

Regular safety checks on officers by radio;

Taking complaint calls in a courteous and professional manner;

Utilize a variety of programs for processing complaints and assigning to officers;

Working Alone Monitoring

Signing in / out of working alone employees for contracted clients;

Regular safety checks on officers by radio;

Emergency notification to supervisors if employees cannot be reached;

Afterhours Call Center

Afterhours emergency call management for contracted clients; and

Taking calls and relaying relevant information to on-call departments.

Qualification, Knowledge, Skill & Ability Requirements

Education / Skills

Minimum education of Grade 12 or equivalent;

Post-secondary education in a related field is considered an asset;

International Academies of Emergency Dispatch certification is considered an asset;

Emergency Telecommunications certification is considered an asset;

Experience in emergency dispatch or call-taking preferred;

Basic training in office software preferred;

Strong computer and typing skills preferred;

Understanding of radio communication systems preferred;

Valid Class 5 Alberta Driver’s License;

Completion of Defensive Driving;

Valid Standard First Aid / CPR;

Attributes

Strong organizational skills with attention to detail;

Excellent communication skills;

Ability to manage difficult / stressed callers in a professional manner;

Ability to work under pressure and stress in a fast-paced environment;

Ability to switch quickly between tasks, resourceful and adaptable to changing environment;

Ability to control emotions;

Work well in a team;

Reliable and dependable under minimal supervision.

Closed office environment with instances where leaving during shift without planning is not an option;

Overtime may be required;

Sitting for long periods of time;

Requires intense listening attention in responding to emergency calls;

Can be a high stress environment that can result in being mentally taxing.

The salary range is $63,506 to $78,747 per year.

Yellowhead County offeres a competitive benefit package.

Only those candidates being considered will be contacted.

This competition will remain open until filled.

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Emergency Dispatcher • Edson, AB, CA

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