Billing Coordinator (Hybrid)

Billing Coordinator (Hybrid) – Util-Assist Inc.

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Overview

Util-Assist is a leading consulting and services partner to electric, water, and gas utilities across North America. We help utilities navigate digital transformation—empowering them with smart technology, data-driven solutions, and customer-first services. From outage communications to billing support and grid security, we’re reshaping how utilities serve their communities.

The Opportunity

The Billing Coordinator is responsible for supporting our utility clients with day-to-day meter-to-cash processes and contact centre operations.

What You’ll be Doing

• Process and track payment files (PAP, lockbox, web payments, cheques, EFT) daily.
• Fulfill daily collections procedures according to schedule, including generating reminder notices and outbound call lists.
• Maintain collections scheduler.
• Perform collection, cashiering and billing batch & cycle validations.
• Ensure utility bills are issued on time and accurately on behalf of our clients.
• Perform daily off-cycle billing activities involving final bill preparation, validations, and any necessary adjustments.
• Schedule and manage collection, cashiering and final read request related service orders.
• Respond to incoming customer inquiries (public and client related).
• Input data through manual and automated processes.
• Administer reporting through various platforms (Teleworks, consolidated usage, developer listings, customer counts, month end and year end reporting).
• Review standard operating procedure documents as required.
• Participate in ad‑hoc projects and other tasks as assigned.

What Kind of Person Should You Be

What Skills Do You Need

Working Conditions

Why You’ll Love Working at Util‑Assist

To work with us, successful candidates must complete a SIN and passport verification and pass a police vulnerability check.

We understand that great talent comes in many forms—even if you don’t meet every requirement listed, we encourage you to apply if you’re excited about the role and eager to learn and grow in a dynamic environment.

Util-Assist is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applications from all qualified individuals and provide accommodations during the recruitment process upon request. To request accommodation, please contact us at hr@util-assist.com . All accommodation requests will be handled confidentially.

Please note that Util-Assist does not offer immigration-related support, such as visa sponsorship, work permit applications, or permanent residency assistance. Candidates must have current legal authorization to work in Canada or the U.S. Sponsorship decisions, if any, are made on a case‑by‑case basis based on business needs.

We thank all applicants for their interest in Util-Assist; however, only those selected for an interview will be contacted.

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