Unlicensed Operations Specialist

As an Unlicensed Operations Specialist , you will be responsible for fulfilling unlicensed tasks in support of our Underwriting and MSC, Territory Managers, US Unlicensed Flex and Finance teams to achieve key business deliverables. This position ensures strategic alignment and the optimization of processes to deliver a world class experience to our members, brokers and Business Partners. This role will require consistent alignment with compliance regulations to ensure processes are accurate and carried out successfully.

Are you ready to get in the driver’s seat? Join us!

What you’ll do

Member & Partner Experience (We Bring the HFactor)

Overview

• Process and activate all payment plans
• Review payment plans and make any necessary adjustments
• Cancellation overrides and invoice suppressions
• Enter electronic and cheque payments received from members and brokers
• Make outgoing phone calls for outstanding and delinquent balances
• Generate and print member refund, broker commissions and vendor cheques
• Handle any urgent and miscellaneous items as required
• Complete policy cancellation requests and non-licensed policy changes
• Call members and brokers for address verification
• Request and update all motor vehicle reports
• Release renewals including necessary changes
• Handle any urgent and miscellaneous items as required
• Follow up on outstanding application items
• Process Hagerty Drivers Club transactions
• Greet members and brokers as they enter the building, receive incoming parcel deliveries.
• Review outgoing mail batches for approval or decline
• Process and package all registered letters
• Process all French translations
• Open, sort and distribute all incoming mail
• Enter Net Promotor Scores, application forms and upload documents for licensed agent review

Team Experience (We drive an authentic culture guided by our core values)

Overview

Operational Excellence (We deliver high quality and consistent results to meet business needs)

Overview

Culture of Innovation (We encourage and embrace bold ideas in pursuit of a better way)

Overview

This might describe you

Key Competencies

Other things to note

Say hello to Hagerty

Hagerty is an automotive enthusiast brand and the world’s largest membership organization. Along with being a best‑in‑class provider of specialty insurance for enthusiasts, Hagerty is also home to the Hagerty Drivers Foundation, Garage + Social, Hagerty Drivers Club, Marketplace and so much more. Committed to saving driving for future generations, each and every thing Hagerty does is dedicated to the love of the automobile.

Hagerty is a rapidly growing company that values a winning culture. We provide meaningful work for and invest in every single team member.

At Hagerty, we share the road. We are an inclusive automotive community where all are welcomed, valued and belong regardless of race, gender, age, or car preference. We are united by our shared passion for driving, our commitment to preserve car culture for future generations and our desire to make a positive impact in the world.

If you reside in the following jurisdictions : California, Colorado, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, New Jersey, Ohio, Rhode Island, Vermont, Washington, or Canada please email recruiting@hagerty.com for compensation, comprehensive benefits and the perks that set us apart.

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EEO / AA

US Benefits Overview

Canada Benefits Overview

UK Benefits Overview

If you like wild growth and working with happy, enthusiastic over‑achievers, you'll enjoy your career with us!

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