Client Advocate

Description

The Client Advocate is responsible for providing strategic relationship management and consultative services to our clients. The Client Advocate is responsible for marshalling WTW resources to provide coordinated service and placement activities that meet the clients insurance and risk management needs. Responsible for ensuring relevant regulatory and technical standards are met. Leverages advanced skill set with knowledge to design and consult with clients on insurance coverage and services; uses understanding of clients needs to expand business opportunities and further solidify client relationships. Ability to focus on delivering exceptional customer service while working in a fast-paced environment with minimal supervision.

The Role

Retain existing book of business; develop and strengthen client relationships

Identify engage and integrate delivery of all WTW internal resources to deliver on the client experience.

Provide strategic planning and consulting advice to clients; monitors insurance and risk management needs in collaboration with WTW resource practice and industry groups.

Recommend appropriate solutions throughout the policy life cycle (including acquisition due diligence).

Design prepare negotiate and deliver fee / compensation agreements to clients.

Design and deliver full client presentations / proposals client advocacy reports client service plans and schedules.

Increase (maximize) the profitability of the client account and ensure retention of that business over time.

Engage with Sales and Broking to understand marketplace changes.

Build and develop market relationships in collaboration with broking and sales; Design individual prospect sales strategies and develop growth pipelines.

Conduct contract reviews to ensure alignment of obligations.

Drive the Request for Proposal (RFP) response process including review identification and coordination of line of business groups and document ownership.

Drive the renewal process to establish and implement the client-specific renewal strategy. Collaborate with WTW resource practice and industry groups to develop and deliver renewal to clients.

Serve as a mentor to Account teams.

Qualifications

The Requirements

Targeted 8 years of commercial Property & Casualty insurance experience in a client-facing role

Knowledge of commercial insurance renewal end-to-end process steps and owners

Able to apply knowledge of coverage forms in the analysis of program design the identification of coverage gaps and ongoing coverage consultation

Able to leverage internal and external relationships to bring WTW resources and assets tailored to client needs; ability to drive conflict resolution

Able to interpret analyze and present models

Negotiation Skills : able to develop innovative and creative solutions to do complex deals drive consensus across internal and external stakeholders to close deals

Knowledge of strategy tactics and solutions for the client and / or in the marketplace

Excellent verbal and written communication skills; group presentation skills ability to drive complex / technical conversations

Effectively advocates for change. Provides encouragement takes control of team projects

leads key work areas collaborates with others and provides clear guidance to ensure others fulfill roles effectively

Excellent project management skills including end-to-end oversight of large complex ambiguous or multi-dimensional projects

Competency in Microsoft Word PowerPoint and Excel

Insurance P&C License required

Travel required

Compensation

The base salary compensation range being offered for this role is $150000-$180000 CAD per year.

This role is also eligible for an annual short-term incentive bonus.

This position will remain posted for a minimum of three business days from the date posted or until sufficient / appropriate candidate slate has been identified.

Artificial Intelligence (AI) tools may be used in the process to screen assess or select applicants for a position but all final decisions and determinations are made exclusively by authorized human personnel.

This job posting is an advertisement for an existing vacancy.

Equal Opportunity Employer

Key Skills

Athletics,Admin Support,External Audit,ASP,Blogging

Employment Type : Full-Time

Department / Functional Area : Sales

Experience : years

Vacancy : 1

Monthly Salary Salary : 150000 - 180000