Vice President, Operations

Job Title : Vice President, Operations

Shift : Monday - Friday Days; hours may vary based on business needs

Salary : $125,000 - $140,000

Location : Burlington, Ontario - South Service Rd & Harvester Rd; on-site daily

We are hiring for a dynamic VP of Operations for our client in Burlington. This company is a non-asset-based 3PL distributing across North America.

As the VP of Operations, you will oversee the Customer Service, Logistics, and Operations teams. The ideal candidate will have 10+ years of experience in a similar non-asset based organization, with 3-5 years in a senior management role.

Core Responsibilities :

• Manage the Customer Service, Logistics, and Operations departments by providing support and guidance to managers and associates.
• Mentor, evaluate, and drive performance of the Operations team, resolving issues with inefficiency proactively.
• Collaborate with senior management to create business development initiatives that align with company goals and objectives for growth.
• Oversee company budget for projects, operational headcount, and corporate spending; controlling costs and reviewing budget proposals.
• Maintain knowledge of emerging technologies and trends in operations management, including software, hardware, and systems to ensure that the company remains competitive and adheres to industry standards.
• Collaborate with HR to recruit and onboard new operations employees, manage performance, address and resolve issues, and review employee compensation, while expanding training and development programs.
• Work alongside the company President and Vice President to address company and departmental needs, attract new clients, grow the business, and manage operations.
• Organize and lead meetings with executives and department heads to review management plans and shape company directives.
• Take company responsibility when necessary - in the absence of the President or VP.
• Other related duties as assigned.

Candidate Qualities for Success :

• Bold leadership, ability to manage a mid-sized team with success.
• Excellent verbal and written communication skills, eloquent and articulate communicator.
• Strong organizational and analytical problem-solving skills.
• Hands-on, people-focused management style.
• Extensive knowledge of customer service procedures and principles.
• Working knowledge of services and systems used in the industry.
• General knowledge of new trends and technologies in the industry.
• Experience with project and budget management.
• Creative in developing new strategies to drive process improvement.

Education and Experience Requirements :

• Bachelor's degree in Business Administration, Commerce, Logistics or another industry-related field; MBA preferred but not required.
• 10+ years of industry experience - focus on North American third-party logistics.
• 3-5 years of senior management experience required.
• 5-8 years of experience managing process improvement and operations.
• Transportation Management Software (TMS) experience required.
• Advanced skill in MS Office (Outlook, Word, PowerPoint, Excel).

Incentives and Benefits :

• Health Benefits available after 4-months' probation.
• 3-weeks paid vacation time.
• On-site free parking.
• Opportunities for professional development in a growing organization.

Please apply online today! We are interviewing qualified candidates immediately.

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