Technical Communicator

Description

• Provide technical support to technicians in the field and service shops to troubleshoot and repair equipment efficiently.
• Define, manage, and resolve product health problems in collaboration with Caterpillar and internal teams.
• Support service departments and marketing managers in implementing Product Improvement and Product Support Programs.
• Support failure analysis investigations and support root cause analysis to drive product improvement and assist in design validation.
• Maintain accurate input for Product Problem Management, ensuring timely updates for known and unknown solutions.
• Partner with Caterpillar to determine and resolve product problems, minimizing commercial impact.
• Manage field-follow units and test iron data collection for Caterpillar.
• Collaborate with technical support teams to implement Product Improvement Programs (PIPs) effectively.

Day-to-Day Activities :

Requirements :

Important :

If you’re ready to provide expert technical support and drive product health improvements, apply today!

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and / or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations / adjustments to individuals with disabilities. If you require an adjustment / accommodation at any point during the recruitment process, please inform your recruiter.