- Durée de l'emploi : Permanent
- Langue de travail : Anglais
- Heures de travail : 35 hours per week
- Education :
- Expérience :
Education
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Work setting
- Relocation costs covered by employer
- Startup company
- Willing to relocate
- Help desk
- Consulting firm
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Supervision
1 to 2 people
Computer and technology knowledge
- Networking hardware
- Desktop applications
- File management software
- Multimedia software
- Word processing software
- Presentation software
- MS Office
- MS Windows
- Spreadsheet
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Repetitive tasks
- Attention to detail
- Sitting
Own tools / equipment
- Computer
- Printer
- Internet access
- Cellular phone
Personal suitability
- Accurate
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Team player
Screening questions
- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
Experience
1 to less than 7 months
Support for persons with disabilities
Provides physical accessibility accommodations (for example : ramps, elevators, etc.)
Support for newcomers and refugees
Participates in a government or community program or initiative that supports newcomers and / or refugees
Support for youths
Participates in a government or community program or initiative that supports youth employment
Support for Veterans
Participates in a government or community program or initiative that supports Veterans
Support for Indigenous people
Participates in a government or community program or initiative that supports Indigenous people
Support for mature workers
Participates in a government or community program or initiative that supports mature workers
Supports for visible minorities
- Participates in a government or community program or initiative that supports members of visible minorities
user support technician
Provide business systems, network and Internet support to users in response to identified difficulties. Consult user guides, technical manuals and other documents to research and implement solutions. Collect, organize and maintain a problems and solutions log for use by other technical support analy...
user support technician
Provide business systems, network and Internet support to users in response to identified difficulties. Respond to users experiencing difficulties with computer. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Supervise other technical support...
user support technician
Provide business systems, network and Internet support to users in response to identified difficulties. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in re...
user support technician
Provide business systems, network and Internet support to users in response to identified difficulties. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in re...
user support technician
Provide business systems, network and Internet support to users in response to identified difficulties. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in re...
user support technician
Provide business systems, network and Internet support to users in response to identified difficulties. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and m...
user support technician
Provide business systems, network and Internet support to users in response to identified difficulties. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and m...
user support technician
Provide business systems, network and Internet support to users in response to identified difficulties. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in re...
user support technician
Provide business systems, network and Internet support to users in response to identified difficulties. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in re...
user support technician
Provide business systems, network and Internet support to users in response to identified difficulties. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in re...