Talent.com
user support technician

user support technician

Pi-squared ConsultingMississauga, ON, CA
30+ days ago
Salary
CA$32.00 hourly
Job type
  • Permanent
Job description
  • Durée de l'emploi : Permanent
  • Langue de travail : Anglais
  • Heures de travail : 35 hours per week
  • Education :
  • Expérience :

    • Education

    • College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

      • Work setting

    • Relocation costs covered by employer
    • Startup company
    • Willing to relocate
    • Help desk
    • Consulting firm

      • Tasks

    • Respond to users experiencing difficulties with computer
    • Consult user guides, technical manuals and other documents to research and implement solutions
    • Provide advice and training to users in response to identified difficulties
    • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
    • Provide business systems, network and Internet support to users in response to identified difficulties
    • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

      • Supervision

    • 1 to 2 people

      • Computer and technology knowledge

    • Networking hardware
    • Desktop applications
    • File management software
    • Multimedia software
    • Word processing software
    • Presentation software
    • MS Office
    • MS Windows
    • Spreadsheet

      • Work conditions and physical capabilities

    • Fast-paced environment
    • Work under pressure
    • Repetitive tasks
    • Attention to detail
    • Sitting

      • Own tools / equipment

    • Computer
    • Printer
    • Internet access
    • Cellular phone

      • Personal suitability

    • Accurate
    • Efficient interpersonal skills
    • Excellent oral communication
    • Excellent written communication
    • Team player

      • Screening questions

    • Are you currently legally able to work in Canada?
    • Are you willing to relocate for this position?

      • Experience

    • 1 to less than 7 months

      • Support for persons with disabilities

    • Provides physical accessibility accommodations (for example : ramps, elevators, etc.)

      • Support for newcomers and refugees

    • Participates in a government or community program or initiative that supports newcomers and / or refugees

      • Support for youths

    • Participates in a government or community program or initiative that supports youth employment

      • Support for Veterans

    • Participates in a government or community program or initiative that supports Veterans

      • Support for Indigenous people

    • Participates in a government or community program or initiative that supports Indigenous people

      • Support for mature workers

    • Participates in a government or community program or initiative that supports mature workers

      • Supports for visible minorities

    • Participates in a government or community program or initiative that supports members of visible minorities