reservations clerk - hotel

Work setting

• Various locations
• Resort

Tasks

• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Process guests' departures, calculate charges and receive payments
• Maintain an inventory of vacancies, reservations and room assignments
• Answer telephone and relay telephone calls and messages
• Assist clients / guests with special needs
• Provide customer service
• Respond to complaints of guests
• Make and confirm reservations
• Maintain accurate records
• Confirm transportation and accommodation reservations
• Work Term : Permanent
• Work Language : English
• Hours : 30 to 40 hours per week