reservations clerk - hotel

Education

• Secondary (high) school graduation certificate
• or equivalent experience

Work setting

• Various locations
• Resort

Tasks

• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Process guests' departures, calculate charges and receive payments
• Maintain an inventory of vacancies, reservations and room assignments
• Answer telephone and relay telephone calls and messages
• Assist clients / guests with special needs
• Provide customer service
• Respond to complaints of guests
• Make and confirm reservations
• Maintain accurate records
• Confirm transportation and accommodation reservations

Experience

• 5 years or more
• Durée de l'emploi : Permanent
• Langue de travail : Anglais
• Heures de travail : 30 to 40 hours per week