Open Order Resolution Associate

OPEN TO INTERNAL CANDIDATES IN EDMONTON, AB & THORNHILL, ON.

Primary Function :

The Open Order Resolution Associate is responsible for all assigned duties including but not limited to; credit card declines & maintaining / updating open customer orders or credit card declines and rejections.. They provide useful information to allow multiple cross functional teams impacted by open order issues, rejected lines, and credit card declines to improve the customer experience, remove delays, and reduce customer failures.

Principal Duties & Responsibilities :

• Support and resolve open stock, third party, sourcing and rejected orders to understand root cause and determine appropriate action which might include locating available stock, creating an STO, and / or communicating pertinent information to customers.
• Report out to the appropriate teams any long-term systemic issues identified within own department.
• Assist internal customers with time sensitive Sales Order and / or Purchase Order related questions.
• Utilize best demonstrated practices and work to continuously improve upon standard work practices.
• Focus on first pass resolution and ensure continuous follow up on any open issues.
• Maintain adherence to schedules, follow all SOP, and quality standards as it pertains associated reports.
• Must be self-directed, take responsibility to complete daily tasks, and make sound decisions for both the customer and the company without direct instruction.

Preferred Education & Experience :

Grainger strives to be an employer of choice, to attract and retain top diverse talent, and to provide a safe and positive work environment for all of its team members. As part of Grainger hiring process, pre-employment background checks will be required for all external candidates. Internal candidates will be required to undergo a pre-employment background check when they move from a non-driving role to a driving role and / or a director role and above position.

In accordance with Performance Excellence guidelines, team members are encouraged to apply for positions closely matching their experience / background and that are aligned with their Individual Development Plan. Grainger is committed to the principles and practices of employment equity. We invite all qualified women and men, including persons with disabilities, visible minorities, and Aboriginal Peoples to apply for our career opportunities. Accommodations are available on request for all persons with disabilities taking part in the selection process.