Portfolio Lead, Affinity Groups (Program Coordinator)

As part of our energetic and talented Customer Care team, you will be responsible for leading the delivery of Affinity Group products that drive social impact. This role will build relationships with key stakeholders, including recruiting, coordinating, and supporting volunteers who contribute to these products as they explore and realize their social purpose. This position will also coordinate all activities associated with product delivery, identify opportunities for growth and engagement, and drive impact, revenue, and expansion within their portfolio. The successful candidate will take the initiative to drive products forward throughout the year, ensuring timely delivery and high-quality execution. This position reports to the Portfolio Manager, Affinity Groups.

The Day to Day :

• Lead, coordinate, and deliver activities associated with Affinity Group product delivery.
• Plan and execute regular interdepartmental team meetings, including agenda preparation and follow-up actions.
• Lead and plan volunteer stewardship for volunteers in assigned portfolio.
• Build relationships with Affinity Group volunteers by attending meetings and project activities, taking and distributing minutes / notes, managing project timelines, and leading meetings as required.
• Monitor and oversee project impact budget to ensure all expenses associated with the product are aligned.
• Manage logistics and product event planning, including event setup and execution.
• Research, coordinate and lead prospect meetings with internal and external stakeholders.
• Ensure effective communication and collaboration with internal teams and external stakeholders.
• Collaborate with Brand, Marketing, and Product team to develop marketing and communication materials designed to increase awareness, grow volunteer base, and demonstrate impact.
• Collaborate with Corporate Partnerships Team to build a pipeline of prospects for future growth.
• Develop and maintain relationships with key stakeholders and volunteers.
• Lead volunteer recruitment and community engagement efforts for portfolio.
• Actively pursue stakeholder prospects to host product experiences.
• Lead and assist with volunteer recruitment and onboarding activities and develop excellent customer service processes.
• Assist the Portfolio Manager, Affinity Groups (AGs) with the implementation of strategies to grow our AG customer base and support the engagement experience of AG volunteers.
• Provide regular updates and reports to internal teams and stakeholders.
• Develop and maintain processes to capture appropriate data related to the work of assigned portfolio, including volunteer engagement and community impact; ensure CRM is updated accordingly.
• Use metrics to develop new strategies, inform event planning, set goals, develop projections, troubleshoot issues, and adjust existing strategies as required.

About you :

You’re an experienced project or program manager with a strong track record of success, ideally in nonprofit, social impact, or volunteer-driven environments. You excel at building and nurturing relationships, and you know how to bring people together to achieve meaningful results.

You’re passionate about engaging volunteers and community members, and you’ve demonstrated your ability to recruit, inspire, and steward them effectively. Managing multiple projects, timelines, and priorities, is where you shine.

You bring expertise in event planning and logistics coordination, thrive on collaboration with internal teams and external partners, and have a natural talent for keeping everything organized. From crafting clear communications to scheduling meetings and maintaining accurate records, you make sure every detail contributes to a seamless experience.

Experience or training in account management, sponsorship, or relationship sales is an asset.

You enjoy problem-solving and are comfortable gathering, analyzing, interpreting, and using information to support decision-making. You are known for demonstrating accountability and striving for operational excellence.

You thrive in a digital environment and are proficient with MS Office (Office 365, including MS Teams and SharePoint), and you enjoy learning and using new technologies. You have experience using CRM systems and data to inform decision-making, paired with a highly organized, proactive, and solutions-oriented mindset.

Your background includes a post-secondary degree in Business, Social Sciences, Humanities, or a related field, plus four years of relevant experience. A combination of education and lived experience will be considered. A valid driver’s license and access to a vehicle are required, as some travel within Edmonton and the surrounding area is part of the role.

The successful candidate for this position will be someone who shares our purpose to ensure no one in our community is left behind, is a difference maker in our community, and wants to connect to a bigger purpose.

You align with and integrate our core values throughout all organizational and business practices, and you consistently act with personal, professional, and behavioral integrity.

You see yourself in our Values.

We value and operate with a commitment to :

Creating solutions.

Continuous learning.

Being courageous in our work.

Capturing our customers’ hearts and minds.

Being insights driven and utilizing real data.

Applying a lens of equity and inclusion to all that we do.

Why work with us?

We are people who love what we do and are passionate about our work. We offer rewarding work, a positive workplace culture, and a total rewards package. Our work environment is a hybrid - with time spent both collaborating in the office as well as remotely.