Customer Service Consultants - Collingwood

About Our Client

As a customer-owned Corporation, Our Client does things a little differently to your typical bank. Our client puts their customers at the centre of decision-making, balance purpose and profit, and act in ways that have a positive impact on people, communities and the planet.

Caring for their staff by genuinely supporting them and expecting the best in a high-performing culture is part of this promise, too.

Working with our client you will be a part of a team committed to making the world a better place.

The Position

This role calls for an individual with integrity, sense of community and empathy whilst liaising with a large and varied customer base.

Assisting customers with a range of retail and transactional banking enquiries whilst utilising the ability to provide high quality customer service and application of successful problem solving.

The rotating roster featuring a hybrid model for this full-time position allows a comfortable balance.

Key responsibilities :

• Providing exceptional customer service to meet the everyday banking requirements of our customers over the phone
• Process inbound transactions (phone,email) in accordance with banking policies and procedures in a professional and efficient manner
• Identifying opportunities to cross sell our range of financial products and services through continuous education and interaction with our customers both new and existing customers
• Operate with the knowledge and awareness of relevant legislation and governing bank operations

About You

In addition to full, permanent working rights and a great attitude we are seeking candidates with the following

• Well-developed verbal and interpersonal skills
• A track record in excellent customer service
• Confidence in building strong relationships with customers
• The ability to determine priorities and work effectively under pressure
• Previous customer service / sales experience is essential
• Prior experience in working in a structured contact centre environment
• High attention to detail and computer proficiency
• An ability to investigate and follow up queries
• An interest in developing a long-term career

Benefits

• Highly supportive and fun team environment
• Dedicated Training Program for 6-8 Weeks
• Offering flexible working options and competitive salary and benefits
• Support to grow your career through learning and development and an organisational culture where you will be rewarded and recognised for innovation and values, not long hours
• Commitment to building an inclusive culture and a diverse workforce that reflects the Australian community
• Be a part of the first bank in the world to own its own Conservation Reserve which is used to protect threatened species and involve staff in conservation
• A wonderful and supportive work culture

APPLY NOW or for any enquiries, please contact Harley at DFP Recruitment at [email protected]

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