Referral Specialist

Company Description

The University Health Network, where above all else the needs of patients come first , encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, the Michener Institute of Education and West Park Healthcare Centre.

The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education.

With a long tradition of ground breaking firsts and a purpose of Transforming lives and communities through excellence in care, discovery and learning , the University Health Network (UHN), Canada’s largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers.

UHN is a caring, creative place where amazing people are amazing the world.

Job Description

Union : Non-Union

Department : Altum Health

Site : Toronto Western Hospital

Reports to : Site Manager

Work Model : Hybrid

Hours : hours per week

Salary : $ - $ per hour (To commensurate with experience and consistent with UHN compensation policy)

Status : Permanent Full-Time

Closing Date : July 12, 2024

Altum Health is a department within the University Health Network with over 300 employees across several sites (Ajax, Barrie, Brampton, Cambridge, Hamilton, Mississauga, Oakville, Oshawa, Toronto, Scarborough, and Vaughan).

We offer a full continuum of prevention, rehabilitation, and health care services to third party payors and individuals, including the Workplace Safety and Insurance Board (WSIB), employers, and insurers.

At Altum Health, we believe in providing The Right Care. Always. by offering client-centered services that address the physical, psychosocial, and behavioral issues related to injury or illness.

We actively participate in outcomes data collection, analysis and reporting, continuous quality improvement and the education and training of the next generation of health and service professionals.

Altum Health services prevent and manage acute and chronic injury as well as co-morbid conditions and integrate clients back into the workplace and home life.

Our services result in positive outcomes and value to our clients and customers.

We are currently looking for an experienced Referral Specialist to join our Toronto team! As an integral member of the Altum Health team, the Referral Specialist is the first point of contact with internal and external clients and establishes the first impression with referral source and clients of the client centric care and service provided by Altum Health.

The purpose of the Referral Specialist is to hold a holistic organizational vantage point, to see the bigger picture’ to help Altum Health meet contractual Service Level Agreements for access to services with maximum efficiency.

RESPONSIBILITIES :

• Providing exemplary and timely client and customer service
• Effectively and efficiently managing referrals
• Triaging referrals to the appropriate specialist and service location, scheduling, booking and confirming clients, optimizing utilization of consultant resources, participating in quality assurance and improvement activities, performing statistical and data collection / reporting activities
• Performing administrative site support activities
• Works with Program Managers, Site Managers, Office Administrators, and Clinical Practice Leaders (CPL) across the organization to achieve Program and contractual service level agreements
• Performs cross-functional and / or other duties consistent with the job classification, as assigned or requested.

Qualifications

• Completion of a Medical Office Administration program or recognized equivalent required
• Over 2 years of practical and related experience required
• Strong computer skills to adapt to various IT environments; including advanced keyboarding and advanced knowledge of Excel and Word is required
• Excellent communication and interpersonal skills to deal effectively with medical professionals, insurance adjusters, claimants, and colleagues
• Extensive knowledge of medical terminology and medical disciplines
• Excellent analytical, critical thinking and deductive reasoning skills to interpret information, and identify specific areas that require further investigation
• Effectively document all relevant events in a timely and efficient manner as cases develop with an advanced attention to detail
• Extremely well-honed organizational skills to prioritize day-to-day activities to allow efficient and effective progress of file management activities
• Ability to multitask, work within service level agreements, and deal effectively with ambiguity in a high time sensitive and fast paced environment
• Be self-directed, goal-oriented and able to manage time and priorities with minimal supervision

Additional Information

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks.

It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP )
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including : travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

All UHN Employees are required to be fully vaccinated with a COVID-19 vaccine series, approved by Health Canada or the World Health Organization, as a condition of hire.

Proof of COVID-19 vaccination will be required. Should you be the successful candidate, you will be required to comply with UHN’s mandatory Vaccination Policy that is in effect.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process.

Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.