Referral Specialist

Company Description

Transforming lives and communities through excellence in care, discovery and learning.

The University Health Network, where “above all else, the needs of patients come first,” encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education at UHN. The University Health Network (UHN), Canada’s largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers. UHN is a caring, creative place where amazing people are amazing the world.

Toronto Region Diagnostic Imaging Central Intake Hub at UHN

Diagnostic Imaging Central Intake is a key part of Ontario Health’s Patients Before Paperwork (Pb4P) initiative to strengthen and modernize Ontario’s health system. Central Intake Hubs streamline processes, reduce administrative burden, and create a fair and consistent single-entry pathway for patients and providers. They provide a clear entry point for referrals so that access to care is easier, more consistent, and less burdened by paperwork. In the Toronto Region, Central Intake for Diagnostic Imaging is coordinated through UHN. Within this team, the Referral Specialist plays a key role in connecting referrers, patients, and service providers, ensuring each referral moves smoothly toward timely care.

Job Description

Union: Non-Union
Number of Vacancies: 2
New or Replacement Position: New
Site: 67 College Street, 3rd Floor
Department: University Health Network (UHN) Medical Imaging
Reports to: Supervisor
Salary: $ - $ per hour (to commensurate with experience and consistent with UHN compensation policy)
Hours: hours per week
Status: Permanent Full Time
Closing Date: March 11, 2026

We are seeking an experienced Referral Specialist to join our team within UHN Medical Imaging! As an integral member of the Toronto Region Diagnostic Imaging Central Intake Hub, the Referral Specialist serves as the key point of contact for internal and external interest holders (referrers, service providers, patients, and colleagues) and helps establish a professional, patient‑centered first impression. This role supports the coordination, processing, and routing of CT and MRI referrals across the Toronto Region and plays an important part in ensuring timely, accurate, and equitable access to diagnostic imaging services. The Referral Specialist contributes to a streamlined, standardized referral experience and supports the evolving provincial Central Intake model as workflows, technology, and responsibilities continue to develop.

RESPONSIBILITIES:

• Providing exemplary and timely customer service.
• Effectively and efficiently manage incoming referrals through the Central Intake process.
• Review referrals for completeness and accuracy; follow up with referrers as needed.
• Route referrals to the appropriate service location according to TR DI Hub workflows.
• Perform administrative and site support activities, including phone, email, documentation, and data collection/reporting activities. Participate in quality assurance and improvement activities, where required.
• Adapt to new technologies, workflows, and procedures as the Central Intake model evolves.
• Performs cross-functional and other duties consistent with the role classification, as assigned or requested.

Qualifications

• Completion of a Medical Office Administration program or recognized equivalent required.
• Minimum 2 years of practical and related experience in a healthcare or referral-based environment required.
• Strong computer skills and ability to navigate varied IT systems; proficiency with Excel and Word required.
• Excellent communication and interpersonal skills to deal effectively with medical professionals, referrers, patients, and colleagues.
• Knowledge of medical terminology and medical disciplines.
• Strong analytical, critical thinking, and deductive reasoning skills to interpret information.
• Ability to document all relevant information with accuracy and attention to detail.
• Highly organized with strong prioritization skills and ability to manage multiple tasks.
• Ability to work in a fast-paced, time-sensitive environment and manage ambiguity.
• Self-directed, reliable, and able to work with minimal supervision as workflows and responsibilities evolve.

Additional Information

Why join UHN?
In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP )
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.