Customer Service Representative

Our Purpose is to help our Customers our Associates our Suppliers our Communities and our Shareholders in Achieving Superior Performance ! This is what Applied Canada stands for. Applied is a leading value-added distributor of bearings power transmission products engineered fluid power components and systems specialty flow control solutions and other industrial supplies serving MRO and OEM customers. With over 50 facilities located across Canada and 650 Associates Applied supports the steel mining forestry agriculture automotive oil and gas food processing power generation pulp and paper and transportation industries just to name a addition Applied provides engineering design and systems integration for industrial fluid power and flow control applications as well as customized mechanical fabricated rubber fluid power and flow control shop services.

Applied Industrial Technologies is currently seeking and has an immediate opening for a qualified and motivated individual to fill the position of Customer Service Representative at our Surrey BC location.

In this role you will provide our customers with expert assistance to a wide variety of questions and problems. Unlike most CSR roles you will build ongoing business relationships with our customers through repeated contact and consultation. As this is a service and parts center our ability to get customers business often depends on your ability to quickly and efficiently provide them with the right parts and / or solutions especially when customers are experiencing costly equipment breakdowns. You may also occasionally have hands-on duties that will require mechanical aptitude.

The successful candidate will be responsible for :

Inside Sales responsibilities

Directly engaged in all sales activities

Maintaining up to date knowledge of the companys service offerings

Prospecting for new customers and demonstrate product benefits

Build ongoing relationships with customers

Responding to customer product inquiries both in person (branch) and via phone / email

Providing support to the outside sales force

Ensuring accurate timely order processing through the computerized order processing system

Preference will be given to candidates who possess the following qualifications :

2 or more years of Industrial or Fluid Power components sales experience

Self-motivated

Enthusiastic and exhibits a positive attitude and desire to succeed

Interest in customer satisfaction and desire to provide excellent service always

Ability to multitask in a busy office environment while maintaining professionalism at all times

Attention to detail

Excellent communication skills both written and verbal

Analytical and problem-solving capability

Computer literacy with focus on Outlook Word Excel etc

SAP experience would be an asset

In accordance with the provincial wage transparency requirements the expected base compensation for this position is $50000-$65000 / year (or more) depending on relevant experience technical competencies certifications etc.

In addition all permanent & full-time associates are eligible for additional benefits including but not limited to : Performance Bonuses Medical Dental Vision STD / LTD / AD&D Life Insurance RRSP Matching Pro-rated Vacation Entitlement Paid Statutory Holidays Employee Assistance etc.

You will be part of a stable and established company with consistently strong performance and growth. We encourage you to contribute fresh new ideas. Here is just some of what we have to offer :

Competitive compensation and bonus opportunities

Health vision and dental coverage RRSP w / company match

Paid vacation sick time and company holidays

Tuition reimbursement and opportunities for development

Company supported community involvement opportunities

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race colour religion national origin ancestry gender sexual orientation gender identity age disability marital status or any other characteristic prohibited by law.

Required Experience :

Unclear Seniority

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 50000 - 65000