Thrift Store Clerk

Overview

The Salvation Army is a faith- and values-based organization serving people in Canada and Bermuda. We hire and serve people of all backgrounds and walks of life, with a mission to help those in need and to uphold our values of hope, service, dignity and stewardship.

Position

Position : Thrift Store Clerk

Location : The Salvation Army Thrift Store, Wingham

Position Purpose : The Thrift Store Clerk provides service to customers, sorts incoming product, and assists in ongoing retail operations.

Accountabilities

Operations

• Greet and interact with customers and donors in a positive, friendly, and courteous manner.
• Contribute to meeting store sales targets; provide efficient, courteous customer service; use tact with difficult customers.
• Know product pricing and featured sale items; protect the integrity of all donated items.
• Maintain store opening and closing procedures as required.
• Complete customer transactions accurately, including cash and debit, with minimal voids, overages, or shortages.
• Adhere to store policy regarding cheques, credit cards, refunds, voids, and holds.
• Process donations by loading / unloading, sorting, packing, hanging, pricing, and storing merchandise.
• Respond to customer enquiries with knowledge of stock both in person and by phone.
• Monitor store security and maintain a safe environment for staff and customers.
• Assist with store layout and displays to attract customers; maintain a tidy and attractive store.
• Contribute to inventory control by retrieving, sorting, hanging, and pricing as directed.
• Assist with donation turnover and replenish inventory on the sales floor as directed.
• Handle merchandise safely and orderly; assist in stock rotation.
• Assist donors with contributions and unload donations, placing stock in appropriate locations.
• Ensure proper sorting and processing of all donated goods and price items per store policy.
• Work with volunteers as assigned and protect the integrity of all donated items in accordance with store policy.

Communications

Health and Safety

Working Conditions

Normal hours : Thrift Store hours of operation, Monday to Saturday, 8 : 00 a.m. – 5 : 30 p.m., with a 30-minute unpaid meal break where applicable. Hours may be reviewed as required.

Education, Qualifications And Certifications

Experience And Skills

Compensation

The target hiring range for this position is $17.60 to $18.76 per hour, with a maximum of $22.51. Placement within the range will reflect market conditions, internal equity, and candidate experience, skills, and qualifications. The Salvation Army will provide reasonable accommodation upon request at Recruitment.Accommodations@salvationarmy.ca.

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