Technical Product Operations Manager

Job Description

Job Description

Salary : 80,000 / year

About Apollo

Apollo Scooters is a fast-growing premium electric scooter company rethinking urban transportation. We design high-performance, beautifully engineered products that combine hardware, software, and real-world usabilitybuilt for riders who expect more from their commute.

As Apollo scales, product complexity increases. New hardware revisions, firmware updates, app features, servicing programs, and regulatory requirements all intersect. This role exists to make sure the organization actually understands the product it shipsand can support it properly at scale.

About the Role

The Technical Product Operations Manager is the internal authority on Apollos products.This person is the go-to technical expert across the companysomeone who deeply understands how Apollo scooters work (hardware, firmware, app behavior, servicing implications) and can translate that knowledge into documentation, processes, and internal enablement.

They sit at the intersection of Product, Engineering, CX, Servicing, and Operations, ensuring that product knowledge doesnt live only in engineers headsand that support, servicing, legal, and ops teams are never guessing.

This is not a generic ops role and not a replacement for Product Management. It is a product-first, technically fluent role designed to scale Apollos operational maturity as the product ecosystem grows.

Core Responsibilities

Product & Technical Expertise (Primary)

• Serve as the

internal subject-matter expert on Apollo products :

New hardware launch

Understand design intent and tradeoffs

Documentation, Manuals & Knowledge Systems

Internal product knowledge bases

Accurate and aligned with real-world product behavior

Support & Servicing Enablement

Support team escalations

Troubleshooting flows

Product-Adjacent Legal & Compliance Operations

Internal Operations

Warranty

Requirements

Hardware products