28600 - Content Analyst - Product Information Analyst

Title : Content Analyst / Product Info Analyst X2

Duration : 8 Months Contract, renewable

Work Environment : Hybrid, 50% working in the Mississauga office

Hours : Hours per week

Description :

Product Information Analyst (contract)

Position Summary... PRODUCT INFORMATION ANALYST is a subject matter expert on our Product Information Management System (PIM).

The candidate is responsible for oversight of the Next Gen PIM implementation.

The Analyst will be responsible for Level 1 user support of our PIM system application. They will guide the users on best practices for item setup and maintenance.

The role is responsible for ensuring back-end product data for the website product catalogue is configured correctly to achieve business users’ desired front-end treatment.

The Analyst will liaise to provide additional 1 : 1 or group training where needed for system users to perform necessary activities.

They will perform initial troubleshooting steps to resolve common issues such as determining if an item has reached all necessary data inputs to be visible on Compiling metrics to track progress against ticket completion and determining common patterns and coming up with action plans that may address common user pain points.

What You'll Do...

• Subject Matter expert in PIM system deep understanding of the implementation of the platform and its applicability to business outcomes.
• Conduct Internal Associate training as required and will support technical questions from all PIM stakeholders
• Provide Level 1 Support for the application and perform troubleshooting steps to replicate the issues user faces and determine root cause
• Provide UAT support, guidance and feedback to ensure all system enhancements adhere to business needs.

MUST HAVES :

• 1-2 years of experience
• Experience with Microsoft Excel and Microsoft Office Products
• Interpersonal skills as training others in the system will be a key requirement
• Ability to multi-task and adapt to changes quickly
• Technical awareness : ability to match resources to technical issues appropriately.

NICE TO HAVES :

• Experience with JIRA ticketing system an asset
• Experience with ServiceNow ticketing system an asset
• Ability to perform basic SQL queries is an asset

Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.