Job Details
Description
Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change.
Make an impact to our client focused teams as an Applicant Support Specialist. This diverse team of specialists work as trusted advisors to support and utilize MNP’s accounting technologies that enable primarily French speaking team members to work efficiently and effectively.
MNP is proudly Canadian. Providing business strategies and solutions, we are a leading national accounting, tax and business advisory firm in Canada.
Entrepreneurial to our core, our talented team members transcend obstacles into opportunities and are successfully transforming mid-market business practices.
Responsibilities
- Provide assistance to internal users on various applications for working papers, bookkeeping (desktop and cloud products), tax preparation, and in house custom templates for financial statements
- Assess requests and determine root cause of issues
- Understand functionality from a user perspective of accounting products used for preparation of files and client deliverables
- Develop an understanding of all components of MNP’s CaseWare templates
- Identify and trouble shoot application problems leveraging your accounting and technology knowledge and communicate those to the development team
- Escalate enquires in a timely manner to the development team for fixes, or to internal subject matter experts for issues requiring clarification
- Contact third party vendors when appropriate to request more assistance or report issues with functionality
- Document resolutions and workarounds in the knowledge base
- Build trust with internal users by regularly demonstrating a high level of expertise and professionalism
- Develop a thorough understanding of MNP’s services, businesses, and industry
- Contribute to the development of new ideas and approaches to improve work processes
Skills and Experience
- Post secondary education in accounting or at least 2 years of experience in a full cycle accounting role
- Fluent in French (oral and written) with excellent communication skills
- Experience using accounting software such as QuickBooks, Sage, Xero, AgExpert, CaseWare or CaseView
- Experience working in public accounting is considered an asset
- A passion for technology and desire to provide superior customer service
Application Support Specialist (Accounting experience)
This diverse team of specialists work as trusted advisors to support and utilize MNP’s accounting technologies that enable primarily French speaking team members to work efficiently and effectively. Post secondary education in accounting or at least 2 years of experience in a full cycle accounting r...
Customer Experience & Support Specialist _ Custom design window covering
Customer Experience & Support Specialist. This hybrid role involves supporting clients through the pre-sales process by prequalifying leads and answering inquiries, as well as providing after-sales support to ensure complete customer satisfaction. Proven experience in a customer service or sales sup...
Administrative Assistant Admin Work From Home - Part-Time Focus Group Panelists
No Administrative Assistant admin experience needed. Administrative Assistant Admin Work From Home - Part Time Remote Focus Group Panelists. Administrative assistant admin experience is not necessary. If you are an administrative assistant or someone just looking for a flexible part time remote work...
Clerk - Administration, Accounting and Sales Support
We are seeking a dynamic, competent and motivated individual to fill a position as Clerk in administration, accounting and sales support. They must be comfortable with the operation of computerized accounting systems, effective priority management and precision in data processing. Other accounting t...
office administrative assistant
Secondary (high) school graduation certificate.Schedule and confirm appointments.Answer telephone and relay telephone calls and messages.Compile data, statistics and other information.Greet people and direct them to contacts or service areas.Set up and maintain manual and computerized information fi...
office administrative assistant
Secondary (high) school graduation certificate.Record and prepare minutes of meetings, seminars and conferences.Answer telephone and relay telephone calls and messages.Compile data, statistics and other information.Oversee payroll administration.Work with the marketing department to understand and c...
administrative assistant
Secondary (high) school graduation certificate.Record and prepare minutes of meetings, seminars and conferences.Determine and establish office procedures and routines.Schedule and confirm appointments.Compile data, statistics and other information.Set up and maintain manual and computerized informat...
Administrative Assistant, FCSS
If you want to make a difference in our community and have administrative assistant experience in a municipal environment, we welcome your application for our Administrative Assistant, FCSS. Administrative Assistant, FCSS (15 Month Term). As the Administrative Assistant, FCSS, you will:. Apply today...
office administrative assistant
Education: Secondary (high) school graduation certificate.Experience: 1 year to less than 2 years.Schedule and confirm appointments.Answer telephone and relay telephone calls and messages.Compile data, statistics and other information.Greet people and direct them to contacts or service areas.Set up ...
Administrative and/or Operational Assistant
Administrative and/or Operational Assistant. Recent** experience providing administrative support services with a MINIMUM of FIVE (5) of the following :. ...