TFT Intake Worker

TEMPORARY FULL TIME UNTIL APPROXIMATELY MARCH 31 2026

Under the direction of the Clinical Operations Manager respond to inquiries about mental health services from the general public prospective clients of CMHA other mental health services agencies family members and as well as from other health or social service agencies. Where indicated conduct comprehensive assessments with individuals referred or seeking services at CMHA-WECB. There is an expectation that this position will provide intervention to individuals via phone and face to face while connecting them to the most appropriate resource for ongoing support.

POSITION RESPONSIBILITIES AND DUTIES :

Intake and Assessment duties :

• providing intervention and short-term support to individuals experiencing a mental health issue (interventions may be via telephone or by personal contact).
• providing quick response to situations that arise with individuals either on the phone or for walk in associated with the Coordinated Access program.
• providing information on community resources to other employees associated with the Coordinated Access program when appropriate.
• Conducting and completing evidenced based assessments for all individuals referred to and seeking services from CMHA-WECB. Liaising and communicating with referral sources is required.
• linking individuals with mental health needs to immediate resources.
• exploring and linking individuals to alternate community resources when needed.
• communicating and coordinating relevant information with Agency staff.
• screening for serious mental illness and assessing appropriateness for service.
• assisting individuals in prioritizing needs / areas of consideration and to develop short-term plans to address these priorities.
• providing brief services / support to clients deemed high risk until entry into the appropriate program within CMHA
• link clients to resources which will assist the individual in securing housing
• facilitating early linkage with community support worker or other agencies.
• liaising with family / significant others and natural supports to facilitate the members links within the community.
• consulting with a Manager or designate as outlined in program policies and procedures or where it is reasonable to assume that management consultation is required on matters pertaining to quality assurance in direct service.
• Will provide mental health assessment and access functions at various locations within Windsor and Essex County
• compiling statistical reports and other records of program activities as requested.

Participates in public education services.

Represents the agency with groups concerned with client population and serves on various community committees on behalf of the Branch.

Maintains up-to-date knowledge of the Mental Health Act and related legislation as well as the programs and services of local social agencies government departments institutions and other groups concerned with the client population.

Provides supervision to agency volunteers and students as requested.

Substitutes for and assists other agency staff where skills are applicable.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and activities required of this position.

EDUCATION & SKILLS :

Hours of Work : Thirty-Five (35) hour work week. Flexible hours are required to meet client and service needs. The agencys regular hours of operation are Monday to Friday 8 : 30am to 4 : 30pm.

Salary range : Grade 9 $37.84 $44.81 per hour

Per 2022-2026 Collective Agreement

Please submit your cover letter and resume clearly stating how your skills and experience meet the position requirements prior to the posting closing date.

Posting Date : Wednesday December 3 2025

Posting Deadline : Wednesday December 17 2025 at 4 : 30pm

We thank all applicants for their interest in employment at CMHA-WECB. We are however unable to respond to individual calls. Only those individuals selected for consideration will be contacted for next steps. Thank you for your understanding.

This position is posted per Article 15 of the Collective Agreement. Internal candidates will be considered in priority as established by the Article as such external candidates may not be considered if there is a qualified internal applicant.

We are dedicated to creating a workplace that reflects the diversity of the communities we serve. We welcome applications from individuals of all identities and experiences as we believe that diverse perspectives strengthen CMHA. If you require accommodations during the application process please contact us at

Please note that candidacy for positions will require you to be authorized to work in Canada.

Please note that a satisfactory police vulnerable sector check is required as a condition of employment for all roles with CHMA-WECB.

Key Skills

Load & Unload,Shipping & Receiving,Mac Os,Forklift,Freight Experience,Lift Truck Experience,Basic Math,Tanker Experience,Warehouse Experience,Commercial Driving,Driving,Heavy Lifting

Employment Type : Temp

Experience : years

Vacancy : 1

Hourly Salary Salary : 37 - 44