WHO WE ARE :
As the founding entity of RAINBOW PARTNERS, Quanteam is a consulting firm specializing in Banking, Finance, and Financial Services. Guided by our core values of closeness, teamwork, diversity, and excellence, our team of 1,000 expert consultants, representing 35 different nationalities, collaborates across 10 international offices : Paris, Lyon, New York, Montreal, London, Brussels, Geneva, Lisbon, Porto and Casablanca.
We are looking for a RPA Application Production Support to work with one of our clients, an international bank based in Montreal.
POSITION SUMMARY
This role involves ensuring the stability, availability, and performance of IT production systems. The Analyst will manage incidents, requests, changes, and problems while addressing technical issues promptly. The position requires a focus on improving application health through automation, monitoring, and proactive analysis. The Analyst will provide Level 1 and Level 2 support, troubleshoot functional and technical issues, and collaborate with other teams for escalation or resolution.
The role also includes weekend and off-hours coverage when necessary and demands flexibility to adapt to a dynamic production environment.
REQUIRED SKILLS AND EXPERIENCE
Technical Expertise :
Analytical and Problem-Solving Abilities :
Additional Skills :
PREFERED QUALIFICATIONS
OTHER