Bilingual Technical Consultant-Grills

Join to apply for the Bilingual Technical Consultant-Grills role at Wolf Steel Ltd .

Napoleon leads the way with innovative engineering, advanced manufacturing techniques, unsurpassed customer service and remarkable product quality. Our award‑winning products offer a best‑in‑class experience for all customers’ home comfort needs. While we are proudly Canadian, Napoleon also operates on a worldwide scale.

The warmth and experience that Napoleon products bring to the homes of our customers transcends borders, language, and cultures to elevate everyday experiences. Throughout North America, Europe, South America, and Asia, Napoleon creates memorable moments through our stunning designs and innovative technologies.

This posting is for an existing permanent vacancy and is actively being recruited for.

Title

Bilingual Technical Consultant, Grills

Hours

11 : 30 a.m. to 8 : 00 p.m. EST – Monday to Friday

Location

Remote Work

Key Responsibilities And Accountabilities

• Effectively respond to product information inquiries from Consumers & Dealers via phone, emails & other service channels, at an entry level; may perform tasks in French or alternate 2nd language.
• Enter replacement parts and warranty orders, record relevant information in CRM application.
• Achieve Contact, order and CRM volume goals.
• Respond to basic technical & troubleshooting inquiries without the need for handoff.
• Enter Return Authorizations and Credit Memos.
• Maintain minimum average 80% on call / email quality evaluations.
• Enter customer payments and credits.
• Report necessary revisions to replacement parts manuals and report issues with our product website.
• Share new or modified product information with team.
• Help identify and track potential product quality issues and report through Quality Audit.

Education And Experience

Benefits, Health, Well‑being & Support

Career Growth & Development

Culture & Community

Financial Security

Artificial Intelligence Disclosure

As part of our commitment to transparency and fairness in hiring, automated tools, including artificial intelligence (AI), may be used to support parts of the recruitment process. These tools do not make final hiring decisions but may assist Talent Acquisition in evaluating applications. AI tools used may include systems based on algorithms, statistical models, or machine learning.

The Napoleon Group of Companies is committed to fair and accessible employment practices that attract and retain Associates with disabilities. Accommodation is available upon request.

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Information Technology

Industries

Manufacturing

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