Job Description
Job Description
Benefits :
- Competitive salary
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Training & development
Reporting to the Manager / Supervisor, this position will be responsible for managing and conducting various general services services at assigned commercial client sites. This will include providing direction and support to co-workers.
DUTIES & RESPONSIBILITIES
The following is a list of the essential duties and responsibilities of this job. The tasks and the time spent performing each task may vary as business needs require. ServiceMaster Clean maintains the right to modify job duties and responsibilities at its discretion.
Daily Office / Management Duties
Review work orders assigned daily and communicate with other associates involved as neededCheck routing and directions to each job as requiredEnsure all tasks are understood prior to starting the assignmentInspect materials and equipment required for the scheduled jobs is in good working order and loaded on company vehicles prior to leavingCreate a requisition for materials and equipment needed for pick-up at the end of each working weekClient Site Duties
Complete jobs to specifications to customers satisfactionManage work assignments within units allocated, and ensure the materials and equipment units taken are recorded on the work ordersInspect the work completed to ensure the job meets ServiceMaster standards and customer requirementsHandle re-service requests promptly and courteouslyTake a personal and genuine interest in providing customer satisfactionProvide training to Crew Helpers and Technicians to complete all jobs in accordance to specifications outlinedGeneral Duties
Maintain all equipment to ensure they are in proper working orderCut and Trim grounds safely and to your supervisors directionMaintain comprehensive understanding and knowledge of the business and services offeredSet up and tear down events safely and to your supervisors directionCleaning duties assignedChange of burnt out light bulbs as assignedHelp train new crew helpers / technicians in accordance with ServiceMaster standardsMaintain professional conduct and appearance at all timeEstablish positive rapport with fellow staff and supervisorsMinor repairs or trouble shooting of all equipmentProvide an exceptional level of service that exceeds the expectation of the clientConduct all work in accordance with company safety policiesAdherence to all company workplace policiesPerform other duties as may be requiredQUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. The requirements listed below are representative of the knowledge skills and abilities required. Employees who do not possess the requirements for a job at the time of hire are expected to attain the skills, knowledge and abilities required within a specified period of time as agreed upon, in writing, with the Manager and / or Franchise Owner. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Characteristic and Ability Requirements
Results-oriented individual with the ability to interpret and effectively manage multiple and competing priorities and timelinesStrong management, delegation, planning and leadership skillsEffectiveness in the areas of construction safety and productivityEffective communication skills both written and verbalAbility to engage clients and deliver excellent serviceThorough decision making skillsHighly organized, strong attention to detail and ability to multi-taskDemonstrated sound work ethicsProven ability to build and maintain strong working relationshipsFlexible, adaptable and able to work effectively in a variety of settings and with shifting priorities and deadlinesOperates with honestly and integrity with a genuine desire to make valuable contributions to the teamTeam player that fosters team-based learningWorks well independently and in a team environmentEducational Requirements
Education Required : High School Diploma
Other Education / Certification / Training preferred : n / a
Work Experience Requirements
Work experience required : Minimum of two (2) years of experience in Grounds / Handyman services. Experience in commercial cleaning is preferred.
Job-related experience required : Two (2) years in critical thinking preferred.
Technical Requirements
Equipment : Vacuum cleaners, dust-aids, portable cleaning equipment, tools etc.
Software : n / a
Other : n / a
Competencies
Accountability - sets standards of performance for self; assumes responsibility and accountability for successfully completing tasks; encourages others to take responsibility.Adaptability treats new situations or changes as an opportunity for growth; focuses on the benefits of change; speaks positively about the change; modifies behaviour effectively and tries new approach without resistance.Builds Trust and Respect treats people with dignity, respect, and fairness; listens to others and considers opinions and ideas; shares thoughts, feelings, and rationale for decisions made, operates with integrity.Customer Focus effectively meets the needs of our customers; both internal and external, builds proactive relationships, takes responsibility for customer satisfaction.Manages Work manages ones time and resources to ensure work is completed effectively and efficiently; effectively allocates own time to completing tasks, while leveraging available resources; stays focused and prevents distractions from work completion.Problem Solving develops solutions for work issues by examining root cause of issues, identifying cause and effect, and identifying potential solutions.Quality Standards sets standards for excellence in work and procedures to achieve high quality, productivity, and efficiencies; checks processes and tasks to ensure high quality output; takes corrective action to correct problems or notifies others of quality issues.Safety Awareness - identifies safety issues / problems and informs the appropriate individual when issues arise; reports unsafe working conditions; makes recommendations for correcting safety and security concerns.Teamwork contributes to building a positive team environment; supports successes, recognizes accomplishments; provides feedback; exhibits openness to others perspectives; balances responsibilities.Physical Requirements
This position requires a high level of physical exertion. Moderate intensity of sensory effort is required.
Working Conditions
There is a low risk of exposure to adverse working conditions.