Service Coordinator

Company : Finning Canada

Number of Openings : Worker Type :

Permanent

Position Overview :

We are looking for client focused coordinator who understands the financial impacts of billing repair and service work processes.

As a Service Coordinator you will be responsible for the intake of services requests creation & distribution of Maintenance Work Orders job binders system updates & document control. You will also be tasked with job package preparation time management and entry billing & customer invoice submission.

Whats in it for you

Flexible option plan benefits with varying levels of coverage from day one

Matching pension contributions to help you save for the future

Employee Share Purchase program with matching contributions

RRSP and TFSA options through Sunlife

Paid vacation with an increasing allowance based on years of service

Training opportunities to learn about Caterpillar equipment

We look forward to you joining our team!

Job Description :

• Intake & creation of Maintenance Work Order Service Requests. This includes verifying commercial requirements were met and documented (credit check & release customer purchase order that aligns to customer accepted quote) clarity on billing requirements & structure and receives customer sign off on estimate & quote
• Facilitate prompt and efficient communication between the customer and Finning Service Operations
• Review and document Work Order checklist to verify completeness escalate any invoicing delays immediately
• Provide updates during Service Work in Progress Meetings to achieve real time accuracy
• Consolidate customer information containing all pertinent inspections photos and reports. Submit package for review and presentation to customer for approval
• Complete final invoice
• Review and process service personnel timecards for accuracy document for customer billing

Qualifications :

Note :

At Finning we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and we actively encourage all individuals to express themselves and achieve their full potential. As a company we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do notdiscriminate against applicants based on gender identity race national and ethnic origin religion age sexual orientation marital and family status and / or mental or physical Finning is committed to collaborating with and providing reasonable accommodations / adjustments to individuals with disabilities. If you require an adjustment / accommodation at any point during the recruitment process please inform your recruiter.

Required Experience :

IC

Key Skills

Senior Care,Customer Service,Developmental Disabilities Experience,Computer Skills,Microsoft Outlook,Case Management,Computer Literacy,Dispatching,Home Care,Administrative Experience,Social Work,Word Processing

Employment Type : Full-Time

Experience : years

Vacancy : 1