Customer service assistant
- Work Term : Permanent
- Work Language : English
- Hours : 40 hours per week
- Education : Bachelor's degree
- Experience : 2 years to less than 3 years
- or equivalent experience
Work setting
- Urban area
- Private sector
- Telecommunications company
Tasks
- Answer written and oral inquiries
- Assist in the preparation of brochures, reports, newsletters and other material
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Arrange for refunds and credits
- Explain the type and cost of services offered
- Issue receipts and other forms
- Maintain records and statistics
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Perform general office duties
- Receive and log complaints
- Receive payments
- Sell merchandise
- Answer clients' inquiries and provide information
Computer and technology knowledge
- Database software
- Enterprise resource planning (ERP) software
- Internet
- MS Excel
- MS Outlook
- MS Windows
- MS Word
- SAP (FI / CO / HR / MM / OT SD)
- MS PowerPoint
- MS Office
- Social Media
- Spreadsheet
- Desktop publishing software
- Word processing software
- Electronic scheduler
- Presentation software
- Accounting software
Type of online databases
CIDOC-CRM
Security and safety
- Basic security clearance
- Criminal record check
Transportation / travel information
- Own transportation
- Willing to travel
- Travel expenses paid by employer
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Tight deadlines
- Work under pressure
- Repetitive tasks
- Manual dexterity
Personal suitability
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
- Initiative
- Judgement
- Ability to multitask
- Dependability
- Quick learner
Screening questions
- Are you available for shift or on-call work?
- Are you currently a student?
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- Do you have the above-indicated required certifications?
- What is the highest level of study you have completed?
Health benefits
- Dental plan
- Disability benefits
- Health care plan
Financial benefits
- Group insurance benefits
- Life insurance
Other benefits
- Free parking available
- Parking available
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