Clinic Assistant-Renal- Temporary Part Time

The Clinic Assistant provides clerical support to a Program or work group, provides assistance to the administration and staff, first point of contact for patients and visitors. Daily routines include: scheduling of patients, preparation of charts, data entry, billing functions, reporting, reception and customer service, document distribution and ordering and monitoring of supplies; some special assignments may occur.

Duties:

• Key in, edit and proof-read correspondence, reports, statements, invoices, forms and other documents, using word processing software and computers.
• Receive and forward telephone or counter inquiries to the appropriate person and provide general information to clients and the public.
• Schedule patients for consults and follow up appointments.
• Prepare patient charts for appointments.
• Photocopy and collate documents for distribution, mailing and filing.
• Maintain and update manual or computerized filing, inventory, mailing and database systems.
• Open, sort and route incoming mail, manually or electronically.
• Send and receive messages using facsimile machines or electronic mail.
• Perform routine bookkeeping tasks
• Sort, process and verify applications, receipts, expenditures, forms and other documents.
• Receive and direct employees, patients and visitors.
• Transcription of orders as required.
• Assess and assist with staffing/scheduling on a daily basis and communicate staffing concerns as required to the Manager/Supervisor.
• Register patients according to policy as required.
• Other duties as assigned.

Qualifications:

• Diploma in Office Administration, Health Office Administration Certificate or equivalent education and/or experience, preferably in a health care environment.

Experience:

• Computer literacy in a Microsoft environment including experience in the development of spreadsheets, Word, Power Point, Outlook, and Visio.
• Knowledge of medical terminology.
• Customer service, interpersonal and telephone skills.

Ability:

• Ability to work effectively and efficiently as a team member in a fast paced environment in stressful situations.
• Ability to maintain successful working relationships with the interdisciplinary team to achieve positive patient outcomes.
• Ability to organize time effectively to perform the duties of the position.
• Ability to meet and interact with people in a pleasant, professional, responsible and reassuring manner.
• Ability to read, write and communicate to perform the duties of the position.
• Proficiency and accuracy in clerical tasks including data entry, keyboarding, filing systems, documentation etc.
• Proficiency in using telephone systems, data projectors, laptop computers, video and phone conference equipment.
• Knowledge of hospital software applications such as Meditech, Community Wide Scheduling, ADT, ADM and PHA, and Xerox.
• Behaviour consistent with Hospital Mission, ICCARE Values and Standards of Performance.