Hotel receptionist

• Durée de l'emploi: Permanent
• Langue de travail: Bilingue
• Heures de travail: 7.5 to 22.5 hours per week
• Education:
• Expérience:

Education

• Secondary (high) school graduation certificate
• or equivalent experience

Work setting

• Hotel, motel, resort

Tasks

• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Perform light housekeeping and cleaning duties
• Provide customer service

Computer and technology knowledge

• Computerized bookkeeping system
• Internet
• Opera

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Standing for extended periods
• Work under pressure

Personal suitability

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Judgement
• Organized
• Reliability
• Team player
• Resourcefulness

Screening questions

• Are you available for shift or on-call work?
• Do you have experience working in this field?
• Do you meet the language requirements listed in the job posting for the position (English or French)?

Employment terms options

• Early morning
• Evening

Experience

• 1 year to less than 2 years

Employment terms options

• Morning
• On call
• Day
• Weekend

Financial benefits

• As per collective agreement

Other benefits

• Parking available