Hotel receptionist
Hôtel PUR • Québec, QC, Canada
Il y a 1 jour
Type de contrat
- Permanent
Description de poste
- Durée de l'emploi: Permanent
- Langue de travail: Bilingue
- Heures de travail: 7.5 to 22.5 hours per week
- Education:
- Expérience:
Education
- Secondary (high) school graduation certificate
- or equivalent experience
Work setting
- Hotel, motel, resort
Tasks
- Register arriving guests and assign rooms
- Resolve complaints and claims
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Contact customers to deliver requested wakeup calls
- Perform light housekeeping and cleaning duties
- Provide customer service
Computer and technology knowledge
- Computerized bookkeeping system
- Internet
- Opera
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Standing for extended periods
- Work under pressure
Personal suitability
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Judgement
- Organized
- Reliability
- Team player
- Resourcefulness
Screening questions
- Are you available for shift or on-call work?
- Do you have experience working in this field?
- Do you meet the language requirements listed in the job posting for the position (English or French)?
Employment terms options
- Early morning
- Evening
Experience
- 1 year to less than 2 years
Employment terms options
- Morning
- On call
- Day
- Weekend
Financial benefits
- As per collective agreement
Other benefits
- Parking available