Business Performance Specialist - Enforcement

Job Summary

The Business Performance Specialist provides specialized business intelligence, operational analysis, performance measurement, and research expertise across Parking Services. The position analyzes complex information to identify trends, performance gaps, risks, and opportunities, translating findings into meaningful insights and evidence-based recommendations that support management decision-making and service improvement.

Duties and Responsibilities

Business Intelligence & Operational Insight (25%)

• Analyze operational, enforcement, customer service, expenditure, and other business information to identify trends, variances, risks and opportunities.
• Apply analytical techniques to investigate business issues, evaluate performance, and identify factors affecting operational and service results.
• Develop analytical models, projections, and scenarios to assess potential impacts and support planning and decision-making.
• Translate complex findings into clear insights, visualizations, and evidence-based recommendations.

Performance Measurement & Management Reporting (20%)

• Develop and recommend key performance indicators, service measures, and reporting approaches.
• Develop scorecards, dashboards, management reports, and performance summaries to support performance monitoring and decision-making.
• Conduct benchmarking and comparative analysis to identify performance gaps and opportunities.
• Review and recommend improvements to performance measures and reporting practices.

Business Data Quality & Information Standards (15%)

• Develop and maintain business data definitions, reporting rules, calculation methodologies, and information standards.
• Validate and reconcile information used for reporting and analysis and identify errors, gaps, and inconsistencies.
• Investigate data-quality issues and recommend improvements to strengthen the accuracy, consistency, and reliability of business information.
• Collaborate with operational and corporate partners to support consistent reporting practices.

Analytical Reporting & Visualization (15%)

• Define analytical and management-reporting requirements and develop reports, dashboards and visualizations using approved reporting tools.
• Ensure reporting applies consistent business definitions, performance measures, and calculation methodologies.
• Interpret and present complex findings in clear written, verbal, and visual formats.
• Define business and analytical requirements where reporting requires technical support for data extraction, transformation, integration, or automation.

Research, Service Improvement & Experience (15%)

• Conduct research and benchmarking to assess service needs, performance, and opportunities for improvement.
• Analyze operational results, customer inquiries, and employee feedback to identify recurring issues and process gaps.
• Develop evidence-based recommendations to improve business processes, service delivery, and the employee and customer experience.
• Review business-process training content, job aids and knowledge resources and recommend improvements based on identified operational needs.

Business Decision Support (10%)

• Provide analytical support for business cases, service reviews, operational planning, and management decisions.
• Assess the potential cost, efficiency, performance, operational and service impacts of proposed changes.
• Develop and compare business scenarios and options, identifying key assumptions, risks, and trade-offs.
• Present clear findings and evidence-based recommendations to support informed decision-making.

Skills and Qualifications

• University degree or college diploma in Data Analytics, Business Analytics, Statistics, Mathematics, Economics, Business Administration, Information Management or a related discipline, or an equivalent combination of education and experience.
• Minimum three years of progressively responsible experience in business intelligence, data analytics, performance measurement, management reporting, or a related analytical function.
• Experience analyzing complex business and operational information, identifying trends and variances, and developing evidence-based insights and recommendations.
• Experience developing KPIs, management reports, scorecards, dashboards, and analytical visualizations.
• Proficiency with Microsoft Power BI and Excel, with working knowledge of relational data, data models, and SQL concepts.
• Experience with data validation, reconciliation, business definitions, reporting requirements, and analytical methodologies.
• Strong analytical, problem-solving, research, and communication skills, with the ability to translate complex information into clear findings and recommendations.
• Experience in municipal government, parking, transportation, enforcement or another high-volume operational environment, and knowledge of emerging analytical and artificial intelligence tools, are considered assets

Hourly Rate/Salary: $ 80,567.00 - $ 107,426.00
Hours of Work: 35
Work Location: 950 Burnhamthrope West, Mississauga
Department/Division/Section: CMS/Community Services Dept , CMS/Enforcement Division , Parking Enforcement
Non-Union/Union: Non Union