Unit Assistant – In-Patient Mental Health – Temporary Full Time

Purpose:

Provides clerical support to a Program or work group, provides assistance to the administration and staff, first point of contact for patients and visitors. Daily routines include: data entry, billing functions, reporting, reception and customer service, document distribution and ordering and monitoring of supplies; some special assignments may occur.

Duties:

• Receive and forward telephone or counter inquiries to the appropriate person and provide general information to clients and the public.
• Photocopy and collate documents for distribution, mailing and filing.
• Maintain and update manual or computerized filing, inventory, mailing and database systems.
• Open, sort and route incoming mail, manually or electronically.
• Send and receive messages using facsimile machines or electronic mail.
• Receive and direct employees, patients and visitors.
• Transcription of orders as required.
• Assess and assist with staffing/scheduling on a daily basis and communicate staffing concerns as required to the Manager.
• Register patients according to policy as required.
• Other duties as assigned.

Qualifications:

• Diploma in Office Administration, Health Office Administration Certificate or equivalent education and/or experience, preferably in a health care environment.

Skills & Ability:

• Knowledge of medical terminology and ability to transcribe orders.
• Ability to work effectively and efficiently as a team member in a fast paced environment in stressful situations.
• Customer service, interpersonal and telephone skills.
• Computer literacy in a Microsoft environment including experience in the development of spreadsheets, Word, Power Point, Outlook, and Visio.
• Ability to maintain successful working relationships with the interdisciplinary team to achieve positive patient outcomes.
• Ability to organize time effectively to perform the duties of the position.
• Ability to meet and interact with people in a pleasant, professional, responsible and reassuring manner.
• Ability to read, write and communicate to perform the duties of the position.
• Proficiency and accuracy in clerical tasks including data entry, keyboarding, filing systems, documentation etc.
• Proficiency in using telephone systems
• Knowledge of Meditech specific knowledge of ADT, ADM and ORM, MM, PCS, OE, CWS and Xerox.
• Knowledge in BORN, Criticall and Service Ontario
• Behavior consistent with Hospital Mission, ICCARE Values and Standards of Performance.