Customer Success Associate

Are you an ambitious customer service professional looking to take your career to the next level in international e-commerce, 3PL logistics, and supply chain solutions? We are seeking a dedicated Customer Success Associate to join our client's team in Mississauga, ON. As a Customer Success Associate, you will serve as a vital link in managing international e-commerce lanes, ensuring high-quality customs clearance and seamless delivery experiences for shipments travelling between Asia Pacific (specifically Hong Kong) and North America. This role focuses on conferring with clients, tracking shipment updates, resolving service exceptions, and managing administrative reporting.

In this dynamic role, you will work closely with cross-border operational teams and logistics partners to monitor parcel movements, resolve shipment exceptions, and deliver exceptional service quality. Your primary focus will be supporting Asia-Pacific e-commerce accounts, ensuring transit deadlines are met, tracking issues are investigated, and inquiries are answered in a timely manner across various digital communication channels.

Randstad Professional: Find the right job, love what you do, and develop your career. With access to a wide range of roles with top employers, a global community of professional peers, and specialized training and support, we’ll be your guiding partner and help you build a rewarding career.

Advantages
• Competitive salary range of $55,000 to $60,000 per year.
• Performance bonus structure.
• Pension plan with company matching up to 4% after 1 year.
• Comprehensive co-shared health and dental benefit package after 90 days.
• 3 weeks of vacation and sick days.
• Hybrid work eligibility (1 day per week) following a successful 90-day evaluation.
• Structured onboarding and comprehensive training program provided.
• Growth opportunities within the company.

Responsibilities
• Monitor international parcel tracking, customs clearance status, and final-mile carrier performance across North American e-commerce lanes.
• Investigate and resolve shipment exceptions, customs delays, missing scans, and delivery issues in coordination with logistics partners.
• Communicate professionally with overseas e-commerce clients and internal Asia-Pacific teams.
• Perform intermediate-to-advanced data analysis and reporting using Microsoft Excel (XLOOKUP, pivot tables, charts) to track KPIs and shipment metrics.
• Maintain clear documentation of inquiries, escalations, and resolution procedures in ticketing or CRM systems.
• Review and update Standard Operating Procedures (SOPs) to enhance continuous service quality and operational workflow.

Qualifications
• 2–3 years of experience in customer service, customer success, logistics, supply chain, or e-commerce operations.
• Fluent verbal and written proficiency in English (Mandarin or Cantonese are a huge asset).
• Familiarity with parcel tracking platforms, carrier portals, and customs clearance procedures.
• Intermediate to advanced proficiency in Microsoft Excel (XLOOKUP, pivot tables, data visualization, and reporting).
• Strong problem-solving, critical thinking, and exception-handling capabilities in fast-paced environments.
• Ability to work on-site in Mississauga, ON, with set hours from 8:00 AM to 4:00 PM.

Summary
If you're ready to take the next step in your career and become a vital part of a dynamic logistics and e-commerce operation, we encourage you to apply today. This is an exciting opportunity to showcase your skills and contribute to a company's success.

Please apply by…

Visiting www.randstad.ca and applying through the posting

We appreciate all applications; however, we will only be reaching out to those who meet the qualifications.

Please visit www.randstad.ca for all of the roles currently open at Randstad!

We look forward to hearing from you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.