Network and Systems Administrator

We are accepting applications for a full-time Network and Systems Administrator to join our Information Systems and GIS team. The Network and Systems Administrator is responsible for the administration, maintenance, security, and continuous improvement of the Comox Valley Regional District's (CVRD) technology infrastructure. The incumbent is responsible for the implementation, monitoring, maintenance, and support of the organization's server, network, cloud, communications, and cybersecurity environments. This role helps ensure the availability, performance, integrity, and security of critical business systems and infrastructure.

The incumbent is a key technical resource within the Information Technology department, leading and supporting infrastructure projects, disaster recovery initiatives, cybersecurity programs, and the ongoing evolution of the organization’s technology environment. This position plays an essential role in maintaining the secure, reliable, and resilient technology infrastructure that enables CVRD operations and continuity of essential services. Reporting to the Manager of IT Infrastructure and Operations, the primary responsibilities of this role include:

• Administering, monitoring, maintaining, securing, installing, configuring, upgrading, and troubleshooting the CVRD’s physical and virtual server infrastructure, storage systems, cloud services, enterprise applications, and supporting network environments;
• Designing, implementing, maintaining, and supporting local area networks (LAN), wide area networks (WAN), wireless networks, virtual LANs (VLANs), firewalls, virtual private networks (VPNs), and related network security controls;
• Administering and supporting Microsoft 365 and Microsoft Azure services, including Exchange Online, Teams, SharePoint Online, OneDrive, Intune, Microsoft Entra ID, and related cloud technologies;
• Monitoring, analyzing, and optimizing infrastructure performance, capacity, availability, and reliability; diagnosing and resolving complex technical issues, service interruptions, and infrastructure risks to minimize disruption and maintain continuity of critical services;
• Implementing and maintaining security controls across server, network, cloud, and endpoint environments, including vulnerability remediation, endpoint protection, patch and configuration management, security logging, threat monitoring, access controls, and cybersecurity incident response support;
• Maintaining identity and access management systems, including user provisioning, authentication services, security groups, multi-factor authentication, and access controls in accordance with approved security policies and procedures;
• Supporting the implementation, maintenance, testing, and documentation of backup, recovery, business continuity, and disaster recovery solutions, including regular restoration testing;
• Researching and evaluating infrastructure technologies and providing technical recommendations to support operational requirements, security, reliability, and service delivery;
• Planning and implementing infrastructure upgrades, migrations, deployments, and enhancements while minimizing disruption to business operations;
• Participating in infrastructure-related projects and coordinating technical activities with vendors, consultants, contractors, and internal stakeholders;
• Developing and maintaining technical documentation, standards, procedures, diagrams, configuration records, and operational support materials;
• Providing advanced technical support and knowledge sharing to Information Technology staff;
• Supporting the North Island 911 Corporation’s technology infrastructure and the Emergency Operations Centre’s (EOC) technology infrastructure and communications systems, as required; and

• Participating in after-hours maintenance activities, emergency response, and critical incident resolution, as required.

  Our ideal candidate is:

• Educated with an undergraduate degree in Computer Science, Information Technology, or a related field, with over five years of progressive experience administering enterprise server, network, and cloud environments, including Microsoft 365, Microsoft Entra ID, Intune, and Azure services; an equivalent combination of relevant education, training, industry certifications, and directly related experience may be considered;
• Experienced in administering enterprise server, virtualization, cloud, networking, and security infrastructure;
• Experienced in leading and implementing technical infrastructure projects and coordinating vendors, consultants, and project stakeholders;
• Knowledgeable in enterprise networking, routing, switching, wireless technologies, TCP/IP networking, DNS, DHCP, VPNs, and network security principles;
• Skilled in Windows Server administration, Active Directory, Group Policy, virtualization technologies, storage systems, cloud computing platforms, and Microsoft 365 technologies;
• Knowledgeable in cybersecurity best practices, vulnerability management, incident response procedures, backup, disaster recovery, business continuity planning, and applicable FOIPPA security and privacy requirements;
• Proficient in analyzing, diagnosing, and resolving complex technical issues, and in planning and implementing technical initiatives while managing multiple priorities and deadlines;
• A clear, effective communicator able to work collaboratively with technical and non-technical audiences, employees, vendors, consultants, contractors, service providers, and external agencies;
• Able to prepare clear technical documentation, procedures, and reports;
• Familiar with Cisco network infrastructure; and
• Holding relevant industry certifications in networking, cloud, infrastructure, or cybersecurity technologies, such as CCNA, CCNP, Microsoft Certified: Azure Administrator Associate, or VMCE is an asset.

This is a CUPE Local 556 position with a wage rate of $47.08 per hour.