Metrology Software Support

Job Summary
We are seeking a Metrology Software Support professional to provide day-to-day administrative and technical support for laboratory software applications and deployments. The role involves managing user access, performing password resets, monitoring data backups, restoring archived data, investigating software errors, and coordinating with IT infrastructure contractors and software vendors to resolve technical issues. The ideal candidate will be familiar with laboratory software applications, cGMP environments, 21 CFR Part 11 compliance, and change control procedures. This is a 1-year onsite contract role requiring proximity to the designated work locations and the ability to travel between sites as needed.

Key Responsibilities
• Administer and support laboratory software applications, including Empower, LabX, Omnis, Tiamo, WinUV, Microlab, SoftMax Pro, and other lab systems.
• Add and remove user accounts and perform password resets in accordance with established Standard Operating Procedures (SOPs).
• Monitor data backups and restore archived data as required.
• Investigate software errors, technical issues, and application-related problems, coordinating with the IT infrastructure contractor and software vendors for resolution.
• Perform periodic inspections of laboratory software to ensure compliance with established SOPs, including reviewing system settings, configurations, and audit trails.
• Develop and maintain computer system policy documents for new software applications.
• Assist with the setup, configuration, and deployment of new laboratory software.
• Provide administrative and technical support for computer hardware, software, data communications, peripherals, terminals, and PC networks as required.
• Act as a liaison between end users, the Information Technology department, infrastructure support teams, and software vendors.
• Provide administrative support for information systems and databases to ensure accurate and timely information.
• Maintain information system databases, monitor software licensing agreements, and generate reports as required.
• Follow change control procedures and support the maintenance of compliant laboratory software environments.

Required Qualifications
• Familiarity with cGMP environments and applicable compliance requirements.
• Understanding of 21 CFR Part 11 compliance requirements.
• Understanding of change control procedures and their importance in regulated laboratory environments.
• Experience with or familiarity with laboratory software applications such as Empower, LabX, Omnis, Tiamo, WinUV, Microlab, or SoftMax Pro.
• Ability to administer user access, monitor backups, restore archived data, investigate software issues, and coordinate technical support.
• Strong troubleshooting, documentation, communication, and organizational skills.
• Ability to follow established SOPs and maintain accurate system documentation.
• Relevant education, specialized training, certification, or an equivalent combination of education and experience.
• Typically 1–3 years of relevant experience; candidates with applicable laboratory software support experience are preferred.

Preferred Qualifications
• Experience administering and supporting laboratory software deployments in regulated environments.
• Experience performing software configuration reviews, audit trail reviews, and compliance inspections.
• Experience coordinating with IT infrastructure teams and software vendors to resolve application issues.

Education: Bachelors Degree