Process Manager Development Program Toronto

Shape business process improvements at Capital One Canada in Toronto through Lean methodologies, stakeholder collaboration, and a hybrid three-day office model.

This new graduate Process Manager role enters the Process Manager Development Program during the first year. You will complete hands-on training, apply Lean and Green Belt methodologies across two projects, and present your work to senior leaders. The work supports customer-focused improvements across areas including Fraud, Customer Acquisitions, and Payments.

Key Responsibilities:

• Define and implement process improvement agendas
• Use data to improve customer experiences and efficiency
• Collaborate with software and data science teams
• Drive product launches, technology changes, and continuous improvement
• Monitor process performance through quality assurance routines

Requirements:

• Graduate in 2027 from an accredited undergraduate program
• Completed or pursuing a relevant university degree
• Strategic thinking and structured problem-solving skills
• Familiarity with Lean, Six Sigma, or process improvement
• Interest in coding or data visualization, including SQL or Tableau

Build customer-focused banking processes with Capital One Canada using analytical thinking, Lean methods, and collaborative problem-solving.

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