Process Manager Development Program Toronto
Capital One - CA • ottawa, on, Canada
Il y a 9 heures
Description de poste
Shape business process improvements at Capital One Canada in Toronto through Lean methodologies, stakeholder collaboration, and a hybrid three-day office model.
This new graduate Process Manager role enters the Process Manager Development Program during the first year. You will complete hands-on training, apply Lean and Green Belt methodologies across two projects, and present your work to senior leaders. The work supports customer-focused improvements across areas including Fraud, Customer Acquisitions, and Payments.
Key Responsibilities:
- Define and implement process improvement agendas
- Use data to improve customer experiences and efficiency
- Collaborate with software and data science teams
- Drive product launches, technology changes, and continuous improvement
- Monitor process performance through quality assurance routines
Requirements:
- Graduate in 2027 from an accredited undergraduate program
- Completed or pursuing a relevant university degree
- Strategic thinking and structured problem-solving skills
- Familiarity with Lean, Six Sigma, or process improvement
- Interest in coding or data visualization, including SQL or Tableau
Build customer-focused banking processes with Capital One Canada using analytical thinking, Lean methods, and collaborative problem-solving.
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