Medical Office Assistant

Entity: WELL Health Clinic Network Inc.
Position Title: Medical Office Assistant
Hourly Pay Range: $18–$20 per hour
Job Class: Full-Time
Work Location: WELL Health Manitoba Clinic

About the Company:

WELL is an innovative technology-enabled healthcare company whose overarching objective is to positively impact health outcomes by leveraging technology to empower and support healthcare practitioners and their patients. WELL has built an innovative practitioner enablement platform that includes comprehensive end-to-end practice management tools inclusive of virtual care and digital patient engagement capabilities as well as Electronic Medical Records (EMR), Revenue Cycle Management (RCM) and data protection services. WELL uses this platform to power healthcare practitioners both inside and outside of WELL’s own omni-channel patient services offerings.

WELL owns and operates Canada’s largest network of outpatient medical clinics serving primary and specialized healthcare services and is the provider of a leading multinational multidisciplinary telehealth offering. WELL is publicly traded on the Toronto Stock Exchange under the symbol “WELL”. To learn more about the company, please visit: www.well.company.

Position Summary:

We are seeking an organized, proactive, and patient-focused Medical Office Assistant to join our team at WELL Health Manitoba Clinic. In this full-time role, you will provide administrative and clerical support to physicians and other healthcare professionals, coordinate appointments, maintain accurate patient records, and support billing activities to help ensure efficient daily operations.

You will also provide coverage across clinic desks and pods and support physicians in different disciplines as needed. Experience using Accuro EMR is required.

What you will be doing:

• Welcome and check in patients courteously, supporting efficient patient flow and effective use of clinic space and time.
• Provide procedural information to patients only as directed by the physician.
• Answer telephone calls and respond to correspondence professionally and promptly.
• Prepare correspondence on behalf of physicians and the clinic, including letters, appointment confirmations, pharmacy communications, and laboratory documentation.
• Schedule appointments to support clinic efficiency and confirm appointments at least two business days in advance.
• Track and complete physician-assigned tasks using clinic software, written notes, and verbal instructions.
• Prepare and process billing and insurance documentation, ensuring accuracy and timely follow-up.
• Coordinate the transport of tissue and fluid specimens for laboratory analysis in accordance with clinic procedures.
• Complete monthly supply orders, monitor inventory levels, and coordinate equipment and supply replenishment.
• Transfer paper records into digital formats through accurate data entry and update patient information in the EMR.
• Maintain the confidentiality and security of patient information.
• Provide coverage at various clinic desks and pods, supporting physicians across disciplines with scheduling, billing, and administrative tasks as needed.
• Contribute to a positive, collaborative, and efficient work environment.
• Perform other related duties as assigned.

You have:

• Hands-on experience using Accuro EMR in a clinical environment.
• Strong emotional intelligence, with the ability to recognize and respond thoughtfully to the needs and perspectives of patients and colleagues.
• Sound problem-solving skills, including the ability to assess situations, consider different solutions, and use logic and judgment to determine an appropriate course of action.
• Strong interpersonal skills and the ability to bring people together through clear communication and collaboration.
• A high level of integrity, honesty, and accountability in your work.
• Initiative and a proactive approach to identifying needs, addressing issues, and following through on assigned tasks.
• Strong organizational skills and attention to detail when managing appointments, records, billing documentation, and supplies.
• A professional, respectful, and patient-focused approach to service.
• Flexibility to support different physicians, clinic desks, and work areas as operational needs change.

The hourly rate for this position ranges from $18–$20 and will be determined based on several factors, including the candidate’s experience, qualifications, skills, and the needs of the organization. At WELL, we are committed to fair and equitable compensation and aim to provide a competitive rate that reflects the value and expertise of the successful candidate.

WELL is committed to fostering a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and lived experience. We strive to create an environment where differences are valued and contribute to our collective success – this is the WELL Way.

This recruitment process uses automated tools, including artificial intelligence, to help review applications. Qualified human decision-makers review these results and make all final hiring decisions.

WELL has been independently certified as a Great Place to Work® by Great Place to Work Institute® Canada, an achievement that reflects the company’s strong commitment to creating a workplace culture centered on trust, inclusivity, and employee well-being, aligning with its ‘Healthy Place to Work’ ESG strategy pillar. Learn more in our Sustainability Impact Report.

Want to read more about us? Visit https://stories.well.company/.

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