Supervisor, Branch Warehouse

Job Description

The Supervisor, Branch Warehouse is responsible for the safe, accurate, and efficient execution of warehouse and fulfillment operations at the branch level. This role owns floor-level execution, inventory accuracy, warehouse labor coordination, and safety compliance.

The Supervisor, Branch Warehouse executes daily fulfillment activities aligned to the approved shipping plan and defined capacity. This role partners closely with the Supervisor, Branch Operations and Branch Administrator to ensure warehouse execution supports customer commitments while retaining clear ownership of physical fulfillment.

KEY OBJECTIVES AND RESPONSIBILITIES

Fulfillment & Shipping Execution

• Execute daily picking, staging, and shipping activities aligned to the approved shipping schedule.
• Translate approved shipping plans into daily execution priorities.
• Coordinate carrier pickups and outbound logistics execution.
• Proactively communicate execution risks, constraints, or deviations from plan.

Inventory Management & Accuracy

• Own inventory accuracy through disciplined cycle counts and physical inventories.
• Investigate and resolve inventory discrepancies.
• Ensure proper storage, handling, and material flow within the warehouse.

People Leadership & Safety

• Lead, schedule, and direct warehouse associates.
• Own safety compliance, enforcement, and execution training on the warehouse floor.
• Set clear performance, productivity, and safety expectations.
• Support hiring, onboarding, training, and performance management activities.

Issue Investigation & Root Cause

• Investigate warehouse-related shortages, damages, and execution issues.
• Confirm facts, constraints, and root cause related to fulfillment failures.
• Document root cause and corrective actions and implement process improvements to prevent recurrence.

Cross-Functional Coordination & Continuous Improvement

• Provide timely execution feedback to the Supervisor, Branch Operations to support accurate customer communication.
• Support cross-functional improvement initiatives.
• Escalate systemic risks or capacity constraints to Director, Sales Operations.

KEY PERFORMANCE INDICATORS (KPIs)

• Fulfillment accuracy and timeliness
• Inventory accuracy
• Safety and compliance performance
• Labor efficiency and capacity alignment
• Issue resolution and corrective action effectiveness

Proficiency with ERP, WMS, and standard office systems preferred

Qualifications

• 2–4 years of experience in warehouse or distribution operations.

• Demonstrated leadership skills and a strong commitment to workplace safety.

• Forklift certification required, or willingness to obtain certification.

• Experience in the building materials industry or a distribution environment preferred.

• Ability to lift materials as required for the role.

Additional Information

This is a fully onsite position based at our Mitten location at 6236 50 St NW, Edmonton, AB T6B 2N7.

Mitten is committed to an inclusive, equitable and accessible workplace. We will accommodate applicants’ needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.