Quality Manager

High Level Mission Statement

The mission of the Quality organization is to maximize customer satisfaction at the lowest possible cost of quality.

High Level Statement of the Role

The Quality Manager serves as the team leader of the plant Quality organization. The quality manager finds, implements, and maximizes the utilization of world class people, processes, systems, software, and techniques for relentless, continuous, measurable improvement in every area of the organization. The quality manager is directly responsibility via the organization he/she heads, for supplier quality, quality engineering, failure analysis engineering, reliability engineering and testing, customer quality, RMA/field failure analysis, and corrective and preventive actions, compliance with customer specifications, compliance with industrial standards, certifications, and regulations, as well as receiving and outgoing inspection and audit.

High Level Roles & Responsibilities

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• Comply with all Safety, Electrostatic Discharge (ESD) and Quality Management System (QMS) requirements
• Leads plant Quality Organization
• Drives continuous improvement in customer satisfaction and cost of quality
• Responsible for staffing and budgeting of quality department
• Responsible for ensuring quality from suppliers
• Responsible for ensuring quality to customers
• Responsible for continuous improvement of in process quality
• Responsible for plant MSD processes & compliance
• Responsible for compliance to customer specifications
• Responsible for compliance and certification to industrial standards (e.g. ISO/TUV/UL/FDA/etc.)
• Responsible for effectiveness of workmanship training and certification programs
• Provides Quality overview for recruiting potential new customers
• Drives periodic quality reviews with senior leadership

Skills to Perform This Role

• Ability to instill the quality mindset in everyone
• Ability to identify, hire, motivate & lead others
• Ability to work in a fast-paced environment
• Strong, self-motivated leader

• Lean Six Sigma Black Belt or Master Black Belt
• Engineering degree and/or extensive experience and demonstrated mastery
• ISO 9001 knowledge & experience
• ISO 13485 / FDA 820 knowledge & experience
• IATF 16949 knowledge & experience
• Strong analytical & problem solving
• Experience with electronics manufacturing, from PCBA to full system ATO/CTO
• Experience with DFx, FMEA, root cause failure analysis and closed loop corrective action
• Experience with reliability testing & HALT
• Quality auditing, including OBQA
• Ability to communicate to all levels
• Good written and verbal communication skills
• Strong presentation skills
• Ability to teach and lead
• Good listening skills
• Self-motivated
• Ability to work independently
• Ability to drive improvement/change throughout the organization
• Able to lead multi-functional teams
• Inspire confidence in our quality to our customers, and deliver it
• Have financial competence, especially COQ
• Good time management skills
• Strong data-based decision-making skills