Quality Assurance Tester

The Opportunity

The QA Tester is responsible for ensuring the quality and reliability of our internal applications, encompassing both traditional software development (C#, JavaScript, Angular, MS SQL/Oracle) and low-code platforms (Dynamics 365 CRM). This role involves hands-on testing, defect identification, and collaboration with development teams to deliver high-quality, defect-free solutions that meet internal user requirements and support existing legacy systems.

Status: Regular, Full-Time, Union
Number of Positions: 1
Pay Grade: 13 (starting at $36.01 per hour)
Location: Vancouver (hybrid work environment)
Reports to: Leader, IT Quality Assurance

As a Quality Assurance Tester, you will:

• Develop, maintain, and execute detailed test cases for both traditional and Dynamics 365 CRM applications, based on functional and non-functional requirements.
• Perform various types of testing, including functional, regression, integration, and system testing, across new features and legacy systems.
• Identify, document, and track software defects thoroughly using designated bug tracking systems.
• Collaborate with development teams to ensure defects are understood, prioritized, and resolved, and verify defect fixes through retesting.
• Create and manage appropriate test data sets required for effective test execution.
• Assist in setting up and maintaining testing environments to ensure accurate and reproducible test results.
• Maintain accurate records of test results, test logs, and defect reports, and provide clear status updates on testing progress.
• Work closely with developers, product owners, and other QA team members to understand product features and ensure comprehensive test coverage for internal applications.
• Adhere to established QA processes, standards, and methodologies.

Knowledge, Skills & Experience you have:

• Preferred Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field.
• Minimum 2 to 3 years of experience in IT, involving quality assurance testing, or an equivalent combination of education and experience.
• Experience testing systems related to certification, licensing, or permitting within regulatory frameworks is strongly preferred.
• Relevant certifications (e.g., ISTQB Foundation Level) are desirable.
• Understanding of SDLC and Agile Methodologies.
• Knowledge of Software Testing Fundamentals and Practices.
• Familiarity with Bug Tracking and Test Case Management Systems.
• Basic knowledge of Database concepts (SQL queries for data validation).
• Familiarity with Dynamics 365 CRM concepts and testing approaches (e.g., testing configurations, workflows).
• Strong Analytical and Problem-Solving skills to identify and report defects.
• Clear Communication and Collaboration skills for effective team interaction.
• Proficiency in Test Design and Execution (manual and basic automation scripting).

Beyond the role:

• Community & Wellness – We recognize and respect each other’s diverse needs. We strive to maintain a healthy culture of psychological safety, belonging, and space to prioritize healthy minds and well-being. This includes Wellness Wednesday (meeting free time), flexible paid holidays, a free subscription to the Calm app, and a flexible hybrid work environment focused on connections. Our teams also enjoy giving back to the community, and having fun, whether volunteering in the community, or running together on our Sun Run team. In 2024, Technical Safety BC supported BC Cancer Foundation, Aboriginal Coalition to End Homelessness, Crisis Centre BC, Quest Non-Profit Grocery Markets, A Loving Spoonful, and Greater Vancouver Foodbank.
• Employee Resource Groups – We have Employee Resource Groups (ERGs) for Mental Health & Wellness, Indigenous Relations & Reconciliation, and Equity Diversity and Inclusion (EDI) to support initiatives we’re passionate about.