Dispatcher (Seasonal Contract) - Whistler

The Dispatcher (Seasonal) is responsible for the real-time coordination and deployment of bus operators and vehicles to ensure the safe, efficient, and on-schedule operation of public transit services, as well as providing customer support and managing transit service communication on various platforms.

Conditions

• This is a part-time temporary seasonal contract expected to be from November 15th, 2026, to April 29th, 2027,
• Wage is $ per hour
• Schedule: Saturday-Sunday-Monday 07:00am – 5:30 pm (3 days - 10-hour shifts)

Knowledge and Experience:

• Minimum of 2 years of experience in a dispatcher or similar logistics/operations/administrative role.
• Strong working knowledge of dispatching software and GPS systems.
• Proven experience in a fast-paced, high-stress environment.
• Knowledge of local geography and road networks in and around Whistler.
• Previous work-related experience with social media platforms is required.
• Previous administrative experience is required.

Skills:

• Excellent communication skills, both written and verbal.
• Strong problem-solving and decision-making abilities under pressure.
• Exceptional organizational skills and attention to detail.
• Ability to multi-task and prioritize effectively.
• Proficiency in Microsoft Office Suite or similar software.

Key Accountabilities:

Operational Oversight

• Monitor and direct bus movements to maintain service schedules and efficiency.
• Respond to and manage real-time service disruptions, including detours, breakdowns, and accidents.
• Communicate with bus operators via radio to provide instructions, updates, and support.

Public Communications and Customer Service

• Post alerts and service changes on the BC Transit website and other social media platforms.
• Investigate and report on service requests and feedback, including passenger complaints.
• Provide clerical and reception support.

Operator Support and Resource Management

• Act as the primary point of contact during emergencies, coordinating with internal teams and external authorities.
• Document and report all incidents, accidents, and service disruptions accurately and promptly.
• Allocate resources effectively, including assigning spare vehicles and relief operators as needed.
• Provide guidance and assistance to bus operators to ensure a safe and successful trip.

About Keolis:

Keolis Canada is a leader in public transportation, with over 2,000 employees dedicated to providing safe, reliable, and sustainable multimodal mobility solutions across the country. Committed to operational excellence, innovation, and customer experience, the company actively contributes to making travel more accessible and efficient, while creating a positive impact on communities and the environment.

A subsidiary of the Keolis Group, a global company owned by SNCF (70%) and the Caisse de dépôt et placement du Québec (CDPQ) (30%), Keolis Canada benefits from the expertise of a group operating in 13 countries, with nearly 70,000 employees and revenue of billion euros in 2025.