Client Service Manager - Personal Lines

We offer more than a job, we offer a career!

• We support our employees to shape their career by encouraging continuing education and investing in training and development.
• We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding.
• We inspire people to do what they are passionate about by believing in integrity, respect and recognition of diversity and community support.
• We are a dynamic team where entrepreneurship, innovation and collaboration are at the core of our values.
• We offer competitive salaries and a multitude of benefits starting day one including generous medical and dental coverage, telemedicine, employee and family assistance program, and retirement and savings programs.
• We recognize the importance of work life balance with our hybrid work program, wellness allowance, and year-round social activities and events.

We are looking for a Client Service Manager for our Personal Lines team in our Langley or Vancouver office!
As a member of our Personal Lines team you will be responsible to provide a high level of customer service for current and potential personal lines customers by providing service oriented and informative support regarding our insurance products. This position embraces business development, promotion of our product offering, and work flow improvements in relation to online business.

If you’re looking for a dynamic work environment, keep reading!

Your day as a Client Service Manager - Personal Lines

• Assist clients with policy renewals, coverage comparisons and recommendations.
• Manage accounts receivables and financed premium flows.
• Assist clients with online purchasing techniques
• Help identify opportunities of improvement in online sales.
• Receive incoming calls in a professional manner.
• Adhere to BFL service standards and guidelines.
• Recommend changes or improvements to procedures.
• Update job knowledge by studying the product and participating in educational opportunities.
• Other tasks as required

Our Ideal Candidate

• Familiarity with or a strong interest in online platforms
• Knowledge of relationship between personal and commercial insurance products within the residential segment.
• Ability to negotiate with personal insurance carriers and underwriters with confidence
• Strong understanding of insurer performance, loss ratios and profitability
• 2+ years insurance industry experience preferred
• Level 2 License or willingness to obtain in a timely manner
• Demonstrated ability to problem solve and think critically
• Positive, growth focused and action oriented mindset
• Ability to multitask to manage diverse portfolio and projects and remain calm under pressure
• Ability to identify efficiencies and systems improvements
• Ability to draw up business plans and pitch ideas to improve online sales and grow the business

The expected salary for this role ranges from $60,000 to $75,000. Annual salary will be determined by factors including prior experience, location, business segment, and relevance of the candidate’s skills to the role.

Who we are

Founded in 1987 by Barry F. Lorenzetti, BFL CANADA is one of the largest employee-owned and operated Risk Management, Insurance Brokerage, and Employee Benefits consulting services firms in North America. The firm has a team of over 1,450 professionals located in 27 offices across the country. Thanks to its Local International Office Network of independent brokers (LION), BFL CANADA provides clients with privileged access to insurance partners in over 140 countries, helping to support their operations both in Canada and globally.

Here at BFL our employees have the freedom to demonstrate their own creativity, leadership and entrepreneurship because we strongly believe in them. We are a national collaborative team that thrives in a fast-paced environment.

Office information

Our Vancouver office is situated in Coal Harbour, half a block from the world renowned Seawall. Employees often enjoy activities along the Seawall during their lunch break with Stanley Park being close by. Our office is easily accessible for employees by car and public transit and there are bike storage lockers in our building.

Our Langley office is located in Walnut Grove, just off Highway 1 and minutes from the Golden Ears Bridge. Employees enjoy the convenience of free on-site parking and a fully equipped gym in the building, perfect for a workout before or after work. The surrounding area offers a variety of nearby amenities, adding to the ease and enjoyment of the workday.

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BFL CANADA is an equal opportunity employer.

We welcome and encourage applications from people with diverse abilities. BFL Canada is committed to fostering an environment that is diverse, equitable, inclusive and accessible to all. The diversity of our talents enables innovation and creativity through diverse backgrounds, different thinking and unique knowledge. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Offers of employment at BFL CANADA are conditional upon satisfactory results of background verifications.

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